Asia Morton
Dallas,TX
Summary
Accomplished Customer Service Representative with proven expertise in problem-solving and critical thinking, honed through roles at Amazon and Walmart.com. Excelled in managing high-stress situations and resolving customer complaints, significantly enhancing customer loyalty. Demonstrates exceptional active listening skills, ensuring customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Customer Service Representative (Remote)
Amazon
09.2016 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative (Remote)
Walmart.com
05.2016 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Customer Relations - Customer Service Management
Southern Methodist University
Dallas, TX04.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative (Remote)
Amazon
09.2016 - 06.2024
Customer Service Representative (Remote)
Walmart.com
05.2016 - 09.2020
Customer Relations - Customer Service Management
Southern Methodist University