Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asia Nor

Saint Paul,MN

Summary

A Technical Support Engineer with a strong foundation in programming, network architecture, IT service delivery, and client engagement. Proven experience supporting and documenting network solutions across Lumen’s product portfolio, including Network as a Service, DDoS mitigation, Voice Complete, Dedicated Internet Access, and Hosted VoIP. Adept at translating complex requirements into actionable solutions, optimizing service provisioning, and collaborating across engineering, sales, and support teams. Known for precision, clarity, and a strategic mindset in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Technical Support Engineer

Lumen Technologies
Remote, MN
08.2025 - Current
  • Complete different scope-of-work documentations in a collaborative team setting
  • Perform in-depth technical research to support solution engineers
  • Complete documentation service for change requests for service modifications
  • Observe and learn how sellers and solution engineers uncover customer needs and align them with potential service opportunities

Solution Support Associate

Lumen Technologies
Remote, MN
02.2023 - 07.2025
  • Provide support to both customers and internal Lumen teams by addressing inquiries and resolving issues related to Lumen’s network infrastructure and IT service offerings.
  • Collaborate with different sales and solutioning teams to capture client needs and document project scopes, to support the provisioning of network and IT solutions.

Clinical Team Assistant

Allina Health Home Health
Minneapolis, Minnesota
06.2020 - 06.2023
  • Maintain daily clinical operations by managing communications, scheduling logistics, and keeping accurate patient data records
  • Create clinician scheduling workflows to support efficient service delivery and reduce administrative overhead
  • Address customer inquiries.

IT Support

University of MN
Minneapolis, MN
09.2019 - 07.2020
  • Design and maintain digital course platforms for graduate-level health programs
  • Conduct front-end edits and debugging of course sites using JS and HTML/CSS to optimize user experience
  • Work with faculty to implement customized digital solutions for curriculum delivery

Education

BACHELOR'S - Computer Science & Psychology

UNIVERSITY OF MINNESOTA (TWIN CITIES)
Minneapolis, MN
12.2022

Skills

  • State of Michigan WAN Solution

Complete technical documentation and facilitated CPE requests to support WAN network provisioning and client onboarding

  • Iowa Communication Network

MACD orders, processes RMA and CPU requests, and resolves customer inquiries related to network services

  • COPA

Conduct in-depth technical research and documentation to support solution design and provisioning

  • Virtual Drone Search & Rescue System

Designed and implemented a simulation-based drone system for emergency response scenarios, integrating real-time pathfinding and environmental mapping

  • Logfile Analysis Framework Web Application

Developed a full-stack web application to parse, visualize, and analyze system log files—enhancing operational transparency and debugging efficiency

Timeline

Technical Support Engineer

Lumen Technologies
08.2025 - Current

Solution Support Associate

Lumen Technologies
02.2023 - 07.2025

Clinical Team Assistant

Allina Health Home Health
06.2020 - 06.2023

IT Support

University of MN
09.2019 - 07.2020

BACHELOR'S - Computer Science & Psychology

UNIVERSITY OF MINNESOTA (TWIN CITIES)

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