Asia Phillips
Owasso,OK
Summary
Proven track record in hospitality, exemplified by exceptional customer service and cash handling skills during tenure at Smitty's Garage. Mastered the art of guest engagement and service prioritization, ensuring customer satisfaction and operational efficiency. Demonstrates a strong work ethic and professional appearance, significantly enhancing client relations and workplace productivity.
Overview
4
4
years of professional experience
Work History
Server, Key Manager
Smitty's Garage
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
Party Host, Skate Counter, Food Server
Wheels and Thrills
05.2021 - 03.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Supervised children's activities, maintaining happiness, safety and well-being.
Ice Cream Server
Baskin Robins
02.2020 - 05.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Education
Associate of Science - Nurse
Tulsa Community College
Tulsa, OK05.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Service prioritization
- Suggestive Selling
Volunteering
I have completed four hours of volunteer work at Iron gate. I helped organize a food pantry for those in need, then I helped clean tables for individuals to be able to eat in a clean environment. Then I made bags full of toiletries and other things people may need.
Timeline
Server, Key Manager
Smitty's Garage
10.2022 - Current
Party Host, Skate Counter, Food Server
Wheels and Thrills
05.2021 - 03.2022
Ice Cream Server
Baskin Robins
02.2020 - 05.2021
Associate of Science - Nurse
Tulsa Community College