Asia Roebuck
CardWorks
Uniondale
18
years of professional experience
Detail-oriented Customer Support Specialist known for strong communication and multitasking abilities. Experienced in managing escalated issues and fostering positive customer relationships, ready to contribute to improved service delivery.
Work History
Customer Support Specialist
10 Years- Resolved customer inquiries efficiently through chat and email communication.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Collaborated with team members to streamline support processes and improve service delivery.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
- Managed escalated issues, ensuring timely resolutions while maintaining customer satisfaction.
Medical Office Assistant
8 Years 1 Month- Processed medical records and insurance claims to ensure timely billing and reimbursements.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted physicians in preparing examination rooms and maintaining sterile environments.
- Communicated effectively with patients regarding treatment plans and follow-up care instructions.
- Coordinated with healthcare providers to facilitate referrals and access to specialty services.
Education
Associate of Science - Accounting And Finance
Skills
Customer relationship management (CRM)
Complaint resolution
Live chat support
CRM tools
Escalation management
Customer feedback analysis
Problem-solving
Complaint handling
Multitasking and organization
Timeline
Customer Support Specialist
CardWorks
07.2016 - CurrentRead More
Medical Office Assistant
Winthrop Cardiologist
05.2008 - 06.2016Read More
Aiken Technical College
Associate of Science from Accounting And Finance
Read More