Asia Rutherford
Dallas,TX
Summary
Operations and Senior Account Executive adept in strategic planning and client relationship management. Spearheaded process optimizations, enhancing operational efficiency and client satisfaction. Proven track record in partnership development and team collaboration, significantly contributing to business growth and client retention. Skilled in account management, showcasing a blend of analytical and interpersonal strengths. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Director- Level-Funded
Assured Benefits Administrators
06.2023 - 05.2024
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize client relationships and retention.
- Built and managed processes for implementation, eligibility, billing, and account management for Level-Funded clients.
- Cultivated strong relationships with vendors and partners supporting Level-Funded operations.
- Managed Stop-Loss operations for Level-Funded business ensuring timely tracking, submissions, and payments from various stop loss carriers.
- Analyzed and solved multi-faceted problems that effected executive leaders and business improvement.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Senior Account Executive
Assured Benefits Administrators
08.2021 - 06.2023
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Maintained a large and high revenue book of business and ensured my clients were well taken care of in every aspect of TPA responsibility.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making.
- Streamlined internal processes to increase efficiency within the Account Management department, leading to quicker response times for client inquiries, concerns, and issues.
- Work closely with all other internal departments such as billing, eligibility, claims, stop-loss, implementation, and upper management to ensure our partners, vendors, and clients had the best experience and to give ABA extensive credibility.
Account Manager
EBen Employee Benefits
12.2018 - 08.2021
- Worked closely with eBen agents and TPA sister company, OrchestrateHR, to ensure client satisfaction, retention, and growth.
- Assisted agents, as well as clients, with gathering data for quotes for new groups and renewals
- Prepared spreadsheets with carrier options for renewals and new groups
- Resolved day-to-day service issues such as: eligibility, billing, and claim issues with internal departments, clients, carriers, and vendors.
- Conducted enrollment meetings and gathered enrollment information to process with carriers.
Education
BBA - Business Management
East Tennessee State University
Johnson City, TN05.2019
Skills
- Account Management
- Strategic Planning
- Team Collaboration
- Attention to Detail
- Client Relationship Management
- Multitasking and Organization
- Creative Thinking
- Partnership Development
Certification
- Accident and Health Producer license
- Life Producer license
Timeline
Operations Director- Level-Funded
Assured Benefits Administrators
06.2023 - 05.2024
Senior Account Executive
Assured Benefits Administrators
08.2021 - 06.2023
Account Manager
EBen Employee Benefits
12.2018 - 08.2021
BBA - Business Management
East Tennessee State University
- Accident and Health Producer license
- Life Producer license
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