Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asia Shouse

Columbus

Summary

Dedicated professional prepared to bring extensive expertise and results-oriented approach to Home Lending Services. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

Overview

10
10
years of professional experience

Work History

Home Lending Government Loan Insuring Specialist

Huntington Bank
06.2020 - Current
  • Responsible for properly stacking files per agency requirements.
  • Perform pre-endorsement review of all documents required for the government case binder according to HUD/VA/USDA agency guidelines.
  • Coordinate with internal departments and third parties to obtain any missing documentation and or documents requiring correction.
  • Responsible for proper data entry into agency website (FHA Connection, VA Portal and USDA LLC).
  • Insure loans through agencies online system (FHA Connection, VA Portal and USDA LLC).
  • Remit UFMIP, VAFF and USDA Guaranty Fee to each government agency through the agencies online system.
  • Submit and track loans randomly selected for quality control audit to each government agency within the established timeline.
  • Responsible for remitting and tracking the status of all LI Deficient case binders and NORs files submitted to the agency for insuring.
  • Support internal and external customers with insuring questions and concerns.
  • Ensure all government files are endorsed within established deadlines.
  • Perform FHA Case transfers and case cancellation request.
  • Complete holding and servicing lender transfers.
  • Research and respond to FHA/VA agency deficiency notices within established turn times.

Branch Relationship Banker

Huntington Bank
12.2017 - 06.2020
  • Providing excellent customer service and effectively resolving customer issues.
  • Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
  • Driving sales through walk-in customers with a disciplined sales process and using current technology to drive both sales and service.
  • Sourcing referrals from customers, other bank colleagues and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
  • Adhering to all operational, security, risk and regulatory policies and procedures.
  • Demonstrating acumen in sales, customer service, relationship management, mortgage banking, investments, consumer lending, business banking, business lending, communication and presentation.
  • NMLS: 1706334

Branch Service Manager

Huntington Bank
01.2016 - 12.2017
  • Welcomed and established relationships with customers.
  • Ability to perform at a high level, all expectations of a teller while providing exemplary customer service.
  • Educated customers on how to leverage technology (e.g. ATM, Kiosk, Mobile, On-Line) to conveniently process their transactions.
  • Educated and referred customers to other areas of the bank to deepen relationships and build strong internal partnerships.
  • Motivated, coached and develop colleagues while employing a disciplined performance management process.
  • Adhering to all operational, security, risk and regulatory policies and procedures.
  • After receiving training, expected to demonstrate acumen for banking, transaction process, cash handling, customer service, operations, systems technology and communication while maintaining up to date knowledge on all products, services, technology and policies.
  • Assisted in finding and selecting top talent for the branch that are well suited for Huntington's culture.

Education

Diploma -

Columbus Africentric Early College
01.2013

Diploma - Dental Assisting

Fort Hayes C.C.
01.2012

No Degree - Real Estate

Hondros Real Estate
Columbus,OH
12-2025

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Teamwork and collaboration
  • Self motivation
  • Business reporting
  • Data analysis
  • Team leadership

Timeline

Home Lending Government Loan Insuring Specialist

Huntington Bank
06.2020 - Current

Branch Relationship Banker

Huntington Bank
12.2017 - 06.2020

Branch Service Manager

Huntington Bank
01.2016 - 12.2017

Diploma - Dental Assisting

Fort Hayes C.C.

Diploma -

Columbus Africentric Early College

No Degree - Real Estate

Hondros Real Estate

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