Hope Green
Auburn Hills,MI
Summary
Ambitious, career-focused Master's student, anxious to obtain an entry-level clerical position to help launch career while achieving company goals.
Overview
11
11
years of professional experience
Work History
Operations Specialist - Government Insuring
United Wholesale Mortgage
Pontiac, MI
08.2023 - Current
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Worked closely with underwriters during the application review process.
- Ordered verification of income documentation for loan applicants.
- Updated client account information and records in company databases.
- Handled wide multitude of calls per shift to assist with customer questions and concerns.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Wrap Around Facilitator
Easter Seals MORC
Auburn Hills, MI
03.2023 - 07.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our clients and services.
- Adhered to confidentiality guidelines at all times while ensuring compliance with state regulations related to youth and family welfare issues.
- Developed and maintained positive relationships with clients, families, providers, community partners and other stakeholders.
- Monitored progress towards established goals through regular contact with clients and their families.
Receptionist
Oakland Lung & Sleep Specialist
Auburn Hills, MI
02.2022 - 03.2023
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Communicated with patients with compassion while keeping medical information private.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed appointments.
Behavior Technician
Early Autism Services
Auburn Hills, MI
01.2018 - 01.2019
- Assisted in the implementation of educational programs for special needs children.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
HR Associate
St. Joseph Mercy Oakland Hospital
Pontiac, MI
08.2012 - 01.2016
- Managed physical and digital archives in compliance with legal requirements.
- Maintained human resources records by processing applications and resumes.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Master of Science - Mental Health Counseling
Wayne State University
Detroit, MI01-2026
Bachelor of Science - Psychology And Business Administration
Central Michigan University
Mount Pleasant, MI01.2021
Associate of Arts - Liberal Arts
Oakland Community College
Auburn Hills, MI01.2018
Skills
- Data Entry
- Microsoft Outlook
- Bookkeeping
- Office Management
- Clerical Support
- Project Management
- Office Administration
- Call Center Customer Service
- File Management
- File/Records Maintenance
Accomplishments
- Central Michigan University Dean's List, 2021
Timeline
Operations Specialist - Government Insuring
United Wholesale Mortgage
08.2023 - Current
Wrap Around Facilitator
Easter Seals MORC
03.2023 - 07.2023
Receptionist
Oakland Lung & Sleep Specialist
02.2022 - 03.2023
Behavior Technician
Early Autism Services
01.2018 - 01.2019
HR Associate
St. Joseph Mercy Oakland Hospital
08.2012 - 01.2016
Master of Science - Mental Health Counseling
Wayne State University
Bachelor of Science - Psychology And Business Administration
Central Michigan University
Associate of Arts - Liberal Arts
Oakland Community College
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