Asia Smith
St. Louis,MO
Summary
Customer service professional with 2+ years of experience providing exceptional support to clients in remote settings. Skilled in active listening, problem-solving, and maintaining a positive attitude under pressure. Proficient in using various communication channels, including phone, email, and live chat, to efficiently resolve customer inquiries and complaints.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Floater Teacher
The Jewish Community Center
Chesterfield, MO
09.2024 - Current
- Maintain a safe environment for the children at all times.
- Assist and or lead activities for the children following the lesson plans for the week.
- Follow all Missouri licensure and JCC guidelines in the course of your work.
- Perform anecdotal record keeping, for example, daily observations, injury reports, parent inquiries, etc.
- Communicate professionally with parents and coworkers. Maintain a professional attitude at all times.
- Communicate and interact appropriately with children
- Attend in-service workshops, conferences, staff meetings, and special events as required.
- Earn 12 continuing education credits per year.
- Incumbent in the position is required to become First Aid and CPR certified upon hire (training provided) and certification must be kept current.
- Maintain a neat and clean appearance
- Be punctual and maintain good attendance
- Other duties as assigned by supervisor
- Collaborated with teachers to develop engaging lesson plans and curriculum materials.
Janitorial Supervisor
ABBCO Service Corp.
Ladue, MO
10.2021 - 10.2024
- Oversees the cleaning and maintenance of a facility, ensuring it remains clean, safe, and functional.
- They manage a team of janitorial staff, assigning tasks, inspecting work, and addressing any issues.
- Key responsibilities include scheduling shifts, managing inventory, and maintaining a safe work environment.
- Conducting performance reviews and providing feedback.
- Training new employees on procedures and safety.
- Addressing and resolving personnel issues.
- Inspecting work areas to ensure cleanliness and adherence to standards.
- Ensuring proper handling and storage of cleaning chemicals and equipment.
- Implementing and maintaining safety protocols.
Teacher Assistant
Ladue School District
St. Louis, MO
10.2022 - 11.2023
- Provides support to the teacher to ensure a safe and stimulating educational environment.
- Assists the teacher in planning and preparation for daily activities; aids instructional efforts of the teacher.
- Assists the teacher in preparing lesson outlines, plans, and curricula in assigned areas.
Pharmacy Technician Hybrid
Blink Health
Chesterfield, MO
03.2023 - 09.2023
- Receive, enter, and process prescriptions as per Blink protocols.
- Assists in the preparation of prescription orders, including management of workflow, dispensing, and shipping.
- Maintenance of inventory including inventory storage, ordering, rotating and beyond use dating.
- Place outbound phone calls and receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers.
- Document all call information and data discovery according to operating procedures.
- Provide patient care to accurately support our programs and triage to a pharmacist when required.
- Obtain a fundamental understanding of the Blink Health product for quick pharmacy assistance.
- Resolve open orders through communication with pharmacists and the Blink Health Customer Experience team.
- Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws.
- Work collaboratively with the management team and pharmacists.
- Completes special assignments and other tasks as assigned by supervisor.
- Resolved issues by troubleshooting technical problems using company software tools.
- Provided customer support through phone and chat channels for diverse inquiries.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
Manufacturing & Distribution Technician
American Red Cross
St. Louis, MO
02.2021 - 03.2022
- Store and distribute blood products/samples according to applicable FDA, AABB, CLIA, NRC and Red Cross policies and procedures.
- Meet the quality and quantity production and distribution goals established by the department.
- Prioritize workload to meet production and customer requirements.
- Operate, maintain and perform quality control checks on equipment.
- Ensure adequate inventory of required supplies.
- Perform data entry and operate the computer programs associated with component production, labeling, storage, and shipping.
- Maintain accurate, legible and complete manufacturing department records.
- Ensure products/samples are suitable for release for distribution and are managed appropriately.
- Identify and quarantine products/samples that don't meet quality requirements.
- Perform disposition of unacceptable products/samples.
- Analyze and make decisions based on visual inspection and information provided from other departments to meet time requirements and quality standards.
- Perform good inventory management practices throughout the manufacturing and shipping process.
- Maintain accurate electronic and physical inventory locations for products/samples.
- Participate in training of staff.
- Perform review of manufacturing records.
- May make hospital deliveries.
- Remain flexible to work a variable schedule that includes weekends & holidays, to meet the needs of our hospitals.
- Drive for results and serve others with a high level of customer service.
- Take care of your team members - show up for every shift and give 100% while you're there.
- Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again.
- Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times.
Pharmacy Technician (Remote)
Cigna-Express Scripts
St. Louis, MO
10.2020 - 04.2021
- Working from home Interacting with customers to answer questions, addressing concerns, and providing information about products or services.
- Pharmacy technicians provide a variety of daily duties.
- Select and retrieve appropriate quantities of medication and prepare the labels that correspond.
- Works as part of a team in resolving requests in Pull Department, Pull Rx, Letter processing, and Controls exception across ESI as needed.
- Pull Department responsibilities require walking, standing, and repetitive up and down lifting of boxes weighing 35lb and repetitive pulling of prescriptions 95% of the work time.
- Pull Rx responsibilities will include pull, copy, fax, and processing.
- Letter processing will need to provide data entry, type customer service notes, and own total member correspondence.
- Controls exception will include data verification, QA, and exception processing.
- Adhere to strict HIPAA regulation especially when communicating to others outside of Express Scripts.
- All team members will be expected to work as per Policies and Procedures (P &P) and Work Instructions with onsite or offsite departments, internal or external to the company as directed.
- The weights listed in Essential Functions will vary as size and needs of the department change.
- All team members are expected to work with Supervisors and Management to cross-train and develop proficiency across all functional areas of the job.
- Process letter requests by manual or automated databases, typing customer service notes in system, pulling Rx, and processing member correspondence.
- Pull requests, rescan, and work with RPh to obtain appropriate documentation to resolve request.
- Controls work includes data input / validation, Quality Assurance (QA), Prescriber and Patient outreach, and working with RPh and Pharmacy per work instructions, P&P, management direction, or any national or state regulations.
- Participate in Lean and Continuous Improvement efforts internal and external to the department.
- Perform all QA tasks as identified.
- Complete and process data for reporting needs.
- Prepare and organize work for storage both on and offsite.
Education
High school diploma -
Central Visual & Performing Arts
St. Louis, MO05.2013
Skills
- Computer skills
- Management
- Classroom experience
- Childcare
- Lesson planning
- Typing
- Early childhood education
- Organizational skills
- Time management
- Supervising experience
- Childhood development
- Classroom management
- Special education
- Teaching
- Preschool experience
- Behavior management
- Communication skills
- Experience working with students
- Experience with children
- Leadership
- Cash register
- English
Certification
- Pharmacy Technician License
- First Aid Certification
- Substitute Teaching Certification
- CPR Certification
Timeline
Floater Teacher
The Jewish Community Center
09.2024 - Current
Pharmacy Technician Hybrid
Blink Health
03.2023 - 09.2023
Teacher Assistant
Ladue School District
10.2022 - 11.2023
Janitorial Supervisor
ABBCO Service Corp.
10.2021 - 10.2024
Manufacturing & Distribution Technician
American Red Cross
02.2021 - 03.2022
Pharmacy Technician (Remote)
Cigna-Express Scripts
10.2020 - 04.2021
High school diploma -
Central Visual & Performing Arts