Asia Smith
Sacramento,CA
Summary
Dedicated Customer Service Specialist with experience in hospitality and client support. Expertise in fostering positive relationships, resolving issues, and maintaining a welcoming environment. Strong communication, problem-solving, and organizational skills enable effective engagement in fast-paced settings. Committed to delivering dependable service and ensuring positive experiences for customers and guests.
Overview
7
7
years of professional experience
Work History
Behavioral Technician
ProCare Therapy
Sacramento, California
09.2025 - Current
- Implement individualized strategies and behavior-support techniques under established care and educational plans.
- Monitored behaviors, documented observations, and communicated updates to supervisors and team members to ensure consistent care.
- Supported children and students with behavioral, developmental, and learning needs to promote positive outcomes.
- Use positive reinforcement and structured activities to encourage appropriate behavior and skill development.
- Established trusting relationships with children and families to foster a positive support system while maintaining a safe, supportive, and professional environment.
- Assisted with daily routines, transitions, social skills, and age-appropriate activities tailored to individual needs.
- Demonstrated patience while addressing multiple needs in a dynamic environment to ensure effective support., attentive, and responsive while supporting multiple needs in a dynamic environment.
Hairstylist
Self-Employed
Sacramento, California
03.2020 - Current
- Recommended personalized products to clients, enhancing satisfaction and loyalty.
- Cultivated relationships with new clients, increasing clientele through referrals.
- Designed and executed updos for special occasions, contributing to memorable client experiences.
- Educated clients on proper home hair-care maintenance techniques.
- Developed relationships with new clients through referrals from existing customers.
- Greeted customers, answered phones, and booked appointments.
- Answered customer inquiries through various communication channels by phone, email, and in person.
Customer Service Representative
Enterprise Rent-A-Car
Sacramento, California
09.2022 - 09.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Exhibited professionalism in resolving conflicts with difficult customers to ensure positive interactions.
- Collected customer feedback through surveys, leveraging insights to enhance service quality.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Cultivated positive relationships with customers through friendly, personalized assistance, fostering loyalty.
- Gathered customer feedback through surveys and used the data to improve customer service.
Paraeducator, Special Education
Scoot Education
Redwood City, California
03.2022 - 08.2023
- Provided one-on-one support to students with disabilities and helped them develop literacy and numeracy skills.
- Monitored student needs and supported mobility-restricted students with assistive devices and technology to enhance learning.
- Developed instructional materials and assisted with individualized education plans to address specific student needs.
- Assisted with behavior management plans and used positive reinforcement techniques.
- Supported classroom teachers in creating a positive and structured learning environment.
- Supervised field trips, ensuring student safety and fostering engagement in educational activities.
Caregiver
Assistance Home Care
Sacramento, California
01.2021 - 01.2022
- Monitored changes in behavior or physical condition and reported concerns to supervisor for timely intervention.
- Delivered emotional support to clients during challenging moments to enhance their well-being.
- Provided emotional support to clients during difficult times.
- Identified and removed potential hazards to ensure client safety. by identifying and removing potential hazards.
- Performed light housekeeping tasks related to client care, including laundry and changing linens.
- Protected client information by adhering to confidentiality guidelines, and respected the rights and dignity of each client.
Education
High School Diploma -
Cosumnes Oaks High School
Elk Grove, CASkills
- Behavior Assessment
- Special Needs Support
- Behavior support
- Individualized Support
- Client Support
- Direct Client Interaction
- Session Coordination
- Problem Solving
- Conflict Resolution
- Time Management
- Documentation
- Customer Service
- Communication
- Adaptability
- Professionalism
- Strong Work Ethic
- Adherence to instructions
Timeline
Behavioral Technician
ProCare Therapy
09.2025 - Current
Customer Service Representative
Enterprise Rent-A-Car
09.2022 - 09.2025
Paraeducator, Special Education
Scoot Education
03.2022 - 08.2023
Caregiver
Assistance Home Care
01.2021 - 01.2022
Hairstylist
Self-Employed
03.2020 - Current
High School Diploma -
Cosumnes Oaks High School