Asia Stanley
Customer Service Representative
Wickliffe,OH
Summary
To obtain a full-time position that allows me to contribute my hands on skills, education and customer service experience in order to deliver exceptional patient care to your overall business goals and vision.
Overview
7
7
years of post-secondary education
14
14
years of professional experience
Work History
Customer Service (Remote)
Key Bank
Cleveland, Ohio
05.2022 - Current
- Assist customers with inquiries and resolved issues to enhance customer satisfaction.
- Manage customer accounts and updated relevant information promptly.
- Processed transactions accurately using company software, educating customers on products and services to ensure informed decisions.
Patient Registration
Lake Health Hospital
Willoughby, Ohio
10.2021 - 02.2025
- Managed patient registration process and verified data accuracy and completeness.
- Checked in patients and collected demographic, insurance, and emergency contact information for accurate records.
- Completed paperwork, issued patient identification bands, collected copayments, and answered phones.
Medical Assistant
Cleveland Clinic
Cleveland, Ohio
09.2019 - 03.2021
- Collected patient medical histories and updated records to support accurate appointment scheduling.
- Assisted healthcare providers during patient examinations and procedures to support quality care.
- Coordinated patient appointments and managed clinic flow in busy settings to improve operational efficiency.
Cashier/Customer Service
Whole Foods Market
Orange Village, OH
07.2018 - 06.2019
- Managed customer checkout by greeting shoppers, bagging groceries, and handling cash and credit card transactions accurately.
- Provided product guidance and tailored suggestions to strengthen customer satisfaction during shopping.
- Maintained orderly checkout station to support efficient front-end operations and positive store experience.
Patient Care Assistant
Haven Home Assisted Living
Mentor, OH
11.2017 - 04.2018
- Supported residents with daily living tasks and personal care, improving comfort and quality of life.
- Worked with healthcare team to carry out care plans, supporting better patient outcomes and satisfaction.
- Handled laundry, cleaning, and medication administration, helping maintain patient comfort and safety.
Cashier/Customer Service
Home Depot
Cleveland Heights, OH
03.2016 - 08.2017
- Supported customers with order placements, refunds, and exchanges while greeting shoppers and handling cash transactions to improve satisfaction.
- Processed checkout transactions at register stations and kept service moving during busy periods.
- Kept checkout area clean and organized to support better customer experience.
Stock Person
Wal-Mart
Mentor, OH
11.2012 - 01.2015
- Organized merchandise on shelves to improve product visibility and customer access.
- Supported customers by locating items and creating positive shopping interactions.
- Unloaded inventory, restocked shelves, welcomed customers during bagging, and handled payment processing for smooth checkout service.
Education
Medical Assisting Diploma - Associates
Remington College
06.2018 - 06.2020
General Studies -
Cuyahoga Community College
06.2012 - 08.2014
High School Diploma -
Euclid High School
06.2008 - 06.2011
Basic Life Support - CPR/AED/First Aid
American Heart Association
Skills
- Patient communication
- Data entry and documentation
- Office software proficiency
- Inventory management
- Attention to detail
- Time management
- Problem solving
- Data privacy awareness
- Medical billing and coding
- HIPAA compliance
- Teamwork and collaboration
- Medical scheduling
- EHR knowledge
Training
Center for Dialysis care, Cleveland, Ohio, 05/01/19, 06/01/19, Medical Assistant Extern, Held patient’s sites, check in/out, obtained and monitored vital signs, Disinfected all surface top dialysis machines broke down machines, Restocked all of the units, and disposed of sharps containers
Timeline
Customer Service (Remote)
Key Bank
05.2022 - Current
Patient Registration
Lake Health Hospital
10.2021 - 02.2025
Medical Assistant
Cleveland Clinic
09.2019 - 03.2021
Cashier/Customer Service
Whole Foods Market
07.2018 - 06.2019
Medical Assisting Diploma - Associates
Remington College
06.2018 - 06.2020
Patient Care Assistant
Haven Home Assisted Living
11.2017 - 04.2018
Cashier/Customer Service
Home Depot
03.2016 - 08.2017
Stock Person
Wal-Mart
11.2012 - 01.2015
General Studies -
Cuyahoga Community College
06.2012 - 08.2014
High School Diploma -
Euclid High School
06.2008 - 06.2011
Basic Life Support - CPR/AED/First Aid
American Heart Association