Asia Stone
Peoria,AZ
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Auto Auction Driver
Independent Staffing
2024.06 - Current
- Ensured timely delivery of vehicles for auction through effective time management and route planning.
- Assisted in maintaining a clean and organized work area, contributing to a more efficient and safe working environment.
- Exceeded daily transportation quotas while maintaining an exceptional safety record throughout my tenure as an Auto Auction Driver.
- Safeguarded company assets through diligent care of assigned vehicles, minimizing damage or loss incidents during transportation duties.
- Demonstrated professionalism with customers and coworkers alike, fostering a positive work environment conducive to efficient operations.
- Supported the auction team by completing various administrative tasks such as data entry, paperwork processing, and customer communications when necessary.
Phlebotomist Technician
CSL Plasma
2023.09 - 2024.05
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Provided excellent customer service while verifying patient information and insurance at registration.
Medical Office Assistant
Robert Half
2022.07 - 2023.08
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam room.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Used Software to schedule appointments for doctor visits and procedures.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
Collections Specialist
Convergent Outsourcing
2019.07 - 2022.06
- Achieved performance goals on consistent basis.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
Collections Specialist
Empereon Constar
2016.03 - 2019.07
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Processed payments and applied to customer balances.
- Processed debtor payments and updated accounts to reflect new balance.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Education
Phlebotomy -
Pima Medical Institute
07.2022
Skills
- Payment collection and processing
- Insurance billing
- Collections
- Financial statements expertise
- Technical Support
- Defensive Driving Techniques
- Adaptability to Change
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Professionalism
- Attention to Detail
Timeline
Auto Auction Driver
Independent Staffing
2024.06 - Current
Phlebotomist Technician
CSL Plasma
2023.09 - 2024.05
Medical Office Assistant
Robert Half
2022.07 - 2023.08
Collections Specialist
Convergent Outsourcing
2019.07 - 2022.06
Collections Specialist
Empereon Constar
2016.03 - 2019.07
Phlebotomy -
Pima Medical Institute