Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Cynthia Ducommun

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Auto Auction Driver

3 Way Staffing
Houston, TX
01.2022 - Current
  • Moved cars from the receiving area to the auction block, as well as between blocks during auctions.
  • Ensured that all safety protocols were followed when operating vehicles onsite.
  • Drove a variety of cars, including luxury, antique, and classic models, around the auction grounds for customers to test drive.
  • Provided excellent customer service by answering questions about vehicle features and specifications.
  • Communicated regularly with managers regarding any issues or concerns encountered on the job.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.

Driver

Lyft
Houston, TX
11.2022 - 03.2023
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Adhered to company policies and procedures related to safety and security standards.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Documented daily mileage, gas and other data.
  • Achieved consistently high customer scores due to exceptional service.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Transported clients to specified destinations safely and on-time.

Waitress

Dennys Restaurant
Houston, TX
01.2019 - 12.2021
  • Greeted customers and provided menus.
  • Communicated daily specials to customers.
  • Prepared checks accurately and processed payments promptly.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Provided accurate change for cash transactions using a cash register system.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Trained new employees to perform duties.

Hotel Food Server/Cook

Homestead Inn Lodging Facility, Homestead Air Reserve
Redondo Beach, CA
03.2015 - 08.2023
  • Greeted customers and provided excellent customer service.
  • Upsold additional menu items when appropriate to increase profits for the restaurant.
  • Operated cash register and received payment from customers in cash or credit form.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Education

Massage Therapy

Alvin Community College
Alvin, TX
05.2002

Business Administration

University of Houston - Downtown
Houston, TX

Skills

  • Vehicle Auctions
  • Defensive Driving
  • Customer Satisfaction
  • Bilingual Spanish
  • Over 30 years Customer Service Experience
  • Data Entry
  • Lead person

Languages

Spanish
Professional

Accomplishments

  • Led team to achieve promotions, earning recognition from upper management and financial reward.
  • Developed relationships with 5 new clients and typically exceeded sales goals by 40%.
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

Timeline

Driver

Lyft
11.2022 - 03.2023

Auto Auction Driver

3 Way Staffing
01.2022 - Current

Waitress

Dennys Restaurant
01.2019 - 12.2021

Hotel Food Server/Cook

Homestead Inn Lodging Facility, Homestead Air Reserve
03.2015 - 08.2023

Massage Therapy

Alvin Community College

Business Administration

University of Houston - Downtown
Cynthia Ducommun