Asia Tyler
Knightdale,NC
Summary
Notary Public
Overview
14
14
years of professional experience
Work History
Mortgage Servicing Specialist II
Coastal Federal Credit Union
Raleigh, NC
08.2020 - Current
- Processed mortgage payments accurately and efficiently, ensuring timely updates to customer accounts.
- Assisted members with inquiries regarding loan statuses and payment options, providing exceptional customer service.
- Maintained comprehensive knowledge of mortgage servicing software to enhance transaction efficiency and accuracy.
- Conducted routine audits of mortgage accounts, identifying discrepancies and implementing corrective actions promptly.
- Collaborated with team members to streamline workflows, enhancing overall department productivity and effectiveness.
- Trained new staff on mortgage servicing procedures, fostering a knowledgeable and skilled team environment.
- Supported the development of new policies and procedures for loan servicing, incorporating input from key stakeholders and regulatory authorities.
- Led initiatives to improve member communication strategies, resulting in enhanced satisfaction and retention rates.
- Monitored pipelines to track and log status of loans.
- Developed training materials for new staff on servicing policies and procedures, improving onboarding experience.
- Resolved customer inquiries related to loan servicing, ensuring timely responses and high satisfaction.
- Processed mortgage payments and managed escrow accounts for accuracy and compliance.
Bank Teller Supervisor
Capital Bank
Zebulon, NC
05.2017 - 09.2019
- Supervised daily operations of teller team, ensuring adherence to policies and procedures.
- Trained and mentored new tellers, enhancing service quality and efficiency.
- Managed cash handling processes, reducing discrepancies through strict compliance measures.
- Implemented process improvements for transaction workflows, increasing customer satisfaction ratings.
- Resolved customer inquiries and complaints effectively, promoting a positive banking experience.
- Analyzed transaction data to identify trends, informing strategic decisions for service enhancements.
- Counted cash drawers and made bank deposits.
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
- Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
- Promoted bank's products and services by consistently cross-selling to customers.
Order Entry Processor
Westgate Wine
Raleigh, NC
01.2017 - 05.2017
- Processed customer orders accurately using order management software.
- Maintained inventory records and tracked stock levels to ensure product availability.
- Collaborated with shipping team to coordinate timely delivery of orders.
- Assisted in resolving customer inquiries regarding order status and discrepancies.
- Updated customer information in database, ensuring data integrity and accuracy.
- Monitored daily order volume to identify trends and optimize workflow processes.
- Expedited delivery times by prioritizing urgent orders and coordinating with logistics personnel.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues related to orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Generated invoices and shipping labels to properly bill and ship customer orders.
Cashier/Customer Service Representative
Whole Food Market
Raleigh, NC
01.2016 - 03.2017
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and gift card transactions accurately.
- Trained new cashiers on operational procedures and best practices.
- Collaborated with team members to enhance customer service experience.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer issues promptly to ensure satisfaction and loyalty.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Service Lead
Food Lion
Raleigh, NC
11.2012 - 03.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Business Administration
Wake Technical Community College
Raleigh, NCSkills
Financial Transaction Processing
Account Reconciliation
Mortgage Servicing
Escrow Administration
Financial Reporting Support
Research & Issue Resolution
Cross-Functional Collaboration
Documentation & Record Management
Customer Relationship Management (CRM)
Payment Processing
Operational Compliance
Analytical & Problem-Solving Skills
Attention to Detail
Microsoft Office Suite
Team Leadership & Training
Timeline
Mortgage Servicing Specialist II
Coastal Federal Credit Union
08.2020 - Current
Bank Teller Supervisor
Capital Bank
05.2017 - 09.2019
Order Entry Processor
Westgate Wine
01.2017 - 05.2017
Cashier/Customer Service Representative
Whole Food Market
01.2016 - 03.2017
Service Lead
Food Lion
11.2012 - 03.2015
Business Administration
Wake Technical Community College