Summary
Work History
Education
Skills
Timeline
pwb

Lawrence Thomas

Columbia ,South Carolina

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Mortgage Servicing Specialist II

First Citizens Bank
Columbia SC
05 2021 - Current
  • Enhanced loan servicing processes by implementing efficient workflow systems and streamlining communication channels.
  • Assisted customers with completing loan applications and other paperwork.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Explained very technical financial information to applicants in easy to understand language.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Improved customer satisfaction levels with timely and accurate resolution of inquiries, addressing concerns pertaining to mortgage payments, escrow accounts, and taxes.
  • Maintained detailed records of borrower communications within the loan servicing system for easy retrieval during internal or external audits or reviews.

Head Cashier

Lowes Home Improvment
Columbia SC
05 2020 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Contributed to store promotions by informing customers of available discounts or special offers at checkout.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising, and customer service.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Processed both cash and card purchases and returns.
  • Led cashiers and associates in providing thoughtful customer service.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
  • Engaged with customers to gather feedback, leading to improvements in service and product offerings.
  • Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
  • Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
  • Coordinated with management team to develop and implement customer loyalty programs.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Contributed to achieving store sales targets by suggesting additional purchases to customers, based on their needs and preferences.
  • Communicated with customers and team members to solve problems.
  • Trained team members on cash register operation and cash handling.
  • Increased customer loyalty and retention.
  • Worked with floor team and managers to meet wide range of customer needs.

Teller

Wells Fargo
Cayce SC
10 2018 - 05 2020
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Educated customers on use of banking website and mobile apps.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.
  • Reinforced customer trust by providing accurate account information and transaction confirmations.
  • Enhanced customer experience by efficiently processing transactions and addressing inquiries.
  • Handled various accounting transactions.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.

Education

Certification - Pharmacy Technician

Virginia College Technical
07.2009

High School Diploma - None

Glenn Hills High School
08.1998

Skills

  • Multi-tasking skill
  • Opening and closing procedures
  • Time management strength
  • Cash Handling
  • Safety rules
  • Cashier training
  • Customer assistance
  • Order taking
  • Sales expertise
  • Product knowledge
  • Problem-Solving
  • Good Telephone Etiquette
  • Cultural Awareness
  • Teamwork and Collaboration
  • Self-Motivated
  • Attention to Detail
  • Active Listening
  • Critical Thinking
  • Dependable and Responsible
  • Written Communication
  • Payment collection

Timeline

Mortgage Servicing Specialist II

First Citizens Bank
05 2021 - Current

Head Cashier

Lowes Home Improvment
05 2020 - Current

Teller

Wells Fargo
10 2018 - 05 2020

Certification - Pharmacy Technician

Virginia College Technical

High School Diploma - None

Glenn Hills High School

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Lawrence Thomas