Asia Wallace
Burleson,TX
Summary
Customer service professional with 3 years of experience in customer service management Adept at resolving customer complaints, fostering long-term relationships, driving customer satisfaction, and skilled in:
Contributing to good customer service
Developing or improving procedures or systems
Coming up with new ideas
Saving or making money for the company
Identifying and solving problems
Overview
4
4
years of professional experience
Work History
Assistant Teacher
The Children's Academy of oxford
Oxford
07.2023 - Current
- I started off as a floater which i worked with all ages , and within the next year i became an assistant teacher of the ages 1 , my job was to assist the lead teacher, engage with the kids during activities, circle time , outside play , lunch , changing stations and etc , and taken over as lead teacher when lead is off .
- prepare the classroom for lessons and clean up after.
- provide extra support to students who need it, such as those with special needs or who are struggling with classwork
- create a safe and nurturing learning environment. They may also motivate and encourage students
Sales Associate
Five Below
Oxford, MS
05.2020 - 07.2023
- Greeting customers as they come and go also Handling on the freight which requires unloading and putting our packages in the store
- As Keyholder , I was in charge for every shift that worked , and also in charge of closing the store aswell , Counting money , Safe and etc ..
- Recommending improvements to company processes for efficiency
- Answering customer questions, providing product and service information, and resolving customer complaints
- Maintaining a database of customer information, and keeping accurate records of customer interactions and transactions
- Provide a great customer experience by solving problems and establishing long-term relationship
Education
High school diploma -
Oxford High School
Oxford, MS05.2020
Skills
- Communication skills
- Leadership
- Teamwork
- Time management
- Creativity
- Adaptability
- Collaboration
- Work Ethic
- Positivity
- Computer skills
Timeline
Assistant Teacher
The Children's Academy of oxford
07.2023 - Current
Sales Associate
Five Below
05.2020 - 07.2023
High school diploma -
Oxford High School