Asia Wilson
Manila,AR
Summary
Compassionate professional with a decade of experience in healthcare customer service and leadership. Proven ability to maintain composure in high-pressure environments while fostering a welcoming atmosphere. Dedicated to providing outstanding service to patients and staff alike. Aiming for a front desk or administrative position to utilize expertise in customer relations.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Patient Care Technician (PCT)
St. Bernards Medical Center
03.2023 - 05.2025
- - Delivered compassionate, hands-on care to patients, including vital signs monitoring, mobility assistance, and daily living support.
- - Maintained accurate documentation and upheld strict confidentiality and infection control standards.
- - Collaborated with nurses and physicians to ensure smooth patient flow and comfort.
- - Gained trust through clear communication and a calm, reassuring presence — ideal for front-facing roles.
Housekeeper
St. Bernards Medical Center
03.2020 - 03.2023
- - Maintained high standards of cleanliness and safety in patient rooms and clinical areas.
- - Trained new staff and consistently earned top scores on cleanliness audits.
- - Demonstrated reliability, attention to detail, and pride in creating a welcoming environment.
Assistant Manager / Manager
Claire’s & Icing Stores
01.2015 - 06.2018
- - Oversaw daily operations, scheduling, and team performance in a high-traffic retail setting.
- - Delivered exceptional customer service, resolved concerns with professionalism, and boosted sales through personalized engagement.
- - Managed inventory, visual merchandising, and banking — skills transferable to front desk coordination.
Third Key Manager
Claire’s
08.2011 - 01.2016
- - Led floor operations, trained associates, and ensured smooth customer experiences.
- - Recognized for record-breaking sales and consistent customer satisfaction.
Home Health Aide
Visiting Angels
03.2012 - 11.2014
- - Provided in-home care with empathy and discretion, supporting clients with personal care, errands, and companionship.
- - Specialized in dementia and Alzheimer’s care, requiring patience, adaptability, and strong interpersonal skills.
Sales Associate / Key Holder
Crazy 8 (Gymboree)
04.2011 - 09.2014
- - Delivered friendly, efficient service and exceeded sales goals as lead salesperson.
- - Handled cash, opened/closed store, and maintained organized displays.
Cook
Jonesboro Nursing and Rehabilitation Center
06.2012 - 10.2013
- - Prepared meals according to dietary needs and health standards.
- - Worked closely with nursing staff to ensure timely, safe meal service.
Education
Medical Billing and Coding - undefined
Ultimate Medical Academy
Tampa, Remote06-2025
Basic Courses - undefined
Arkansas Northeast College
Blytheville, AR07-2026
PCT Certification - undefined
St. Bernards
05-2023
High School Diploma - undefined
Jonesboro High School
05-2012
Skills
Reception operations management
Patient relations expertise
Electronic medical records handling
Time management skills
Problem solving and conflict resolution
Professionalism and confidentiality
Leadership in team training
Sanitation and infection control practices
Inventory management in retail
Effective verbal and written communication
Certification
- CPR (2025)
- Alzheimer’s & Dementia Care (2025)
- Geriatric Home Caregiver (2025)
- Catheter Care (2025)
- Home Care Assistant & In-Home Assistant Courses (2015)
- Valid Driver’s License
Accomplishments
Honor society
Dean's list
Timeline
Patient Care Technician (PCT)
St. Bernards Medical Center
03.2023 - 05.2025
Housekeeper
St. Bernards Medical Center
03.2020 - 03.2023
Assistant Manager / Manager
Claire’s & Icing Stores
01.2015 - 06.2018
Cook
Jonesboro Nursing and Rehabilitation Center
06.2012 - 10.2013
Home Health Aide
Visiting Angels
03.2012 - 11.2014
Third Key Manager
Claire’s
08.2011 - 01.2016
Sales Associate / Key Holder
Crazy 8 (Gymboree)
04.2011 - 09.2014
High School Diploma - undefined
Jonesboro High School
PCT Certification - undefined
St. Bernards
Basic Courses - undefined
Arkansas Northeast College
Medical Billing and Coding - undefined
Ultimate Medical Academy