Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asiana Thompson

226 Monaghan Ct

Summary

Dynamic Call Center Representative with proven expertise at Globe Life, excelling in customer support and problem-solving. Adept at managing high-volume calls and resolving complex issues, enhancing client satisfaction. Skilled in data entry and effective communication, consistently fostering strong relationships and promoting brand loyalty.

Overview

2026
2026
years of professional experience

Work History

Call Center Representative

Globe Life
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.

Call Center Representative

Teleperformance USA
Dallas, TX
05.2023 - Current
  • Managed high-volume inbound calls to resolve customer inquiries and complaints.
  • Provided accurate information regarding products, services, and policies to enhance customer satisfaction.
  • Documented interactions in CRM system for tracking and future reference.
  • Assisted customers with account management and billing issues efficiently.

Call Center Representative

Genepact
Dallas, TX
01.2021 - 05.2023
  • Quickly adjusted to updated software tools for enhanced call handling.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Sales Representative

Jc Penny Call Center
07.2018 - 07.2021
  • Trained new representatives on best practices for customer engagement and support.
  • Conducted quality assurance reviews to ensure compliance with company standards and procedures.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Education

High School Diploma -

Cristo Rey
Kansas City, MO

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Resolving issues
  • Verbal and written communication
  • Call center customer service
  • Communicating with clients
  • Call control

Timeline

Call Center Representative

Teleperformance USA
05.2023 - Current

Call Center Representative

Genepact
01.2021 - 05.2023

Sales Representative

Jc Penny Call Center
07.2018 - 07.2021

Call Center Representative

Globe Life

High School Diploma -

Cristo Rey