Asiuna Penn
LITTLE ROCK,AR
Summary
Efficient and methodical professional in production and planning management. Known for high productivity levels and ability to expedite tasks with precision. Skilled in inventory management, workflow coordination, and supply chain logistics. Excel in problem-solving, time management, and adaptability, ensuring smooth operation of production processes.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Imventory Technician
St. Vincent Infirmary
Little Rock, AR
06.2023 - 11.2024
- Developed and implemented inventory control procedures and policies.
- Monitored database system to prepare and deliver customer orders on time.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Participated in physical inventory counts to keep information accurate and current.
- Contacted suppliers to verify shipment details.
- Utilized inventory management software for tracking and reporting purposes.
- Resolved issues related to incorrect orders or damaged merchandise through effective problem-solving techniques.
- Performed scheduled inventory counts and supply audits.
- Scheduled space or equipment for special programs, meetings and conferences.
Customer Service Representative
Target
North Little Rock, AR
06.2020 - 01.2023
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Small Parcel Coordinator
Westrock Coffee
North Little Rock, Arkansas
03.2019 - 04.2020
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Interpreted and explained work procedures and policies to brief staff.
Education
Associate of Applied Science - Nursing
Pulaski Technical College
North Little Rock, AR05-2025
Certificate - Phlebotomy
Phlembotomy Training Specialist
Little Rock, AR03-2023
High School Diploma -
Sylvan Hills High School
Sherwood, AR05-2012
Skills
- Supply chain
- Microsoft office
- Barcode scanning
- Shipping and receiving
- Stock control
- Requisition management
- Basic math
- RFID tracking
- Inventory tracking
- Order fulfillment
- Systems and software expertise
- Customer service
- Inventory counts
- Audit counts
- Teamwork and collaboration
- Inventory reconciliation
- Inventory control
- Operations
- Microsoft PowerPoint
- Refunds processing
- Stock management
- Hospitality and accommodation
- Multi-line phone talent
- Time management
- Tactful and diplomatic
- Problem-solving
- Microsoft Excel
- Medical terminology
- Adaptability and flexibility
Timeline
Imventory Technician
St. Vincent Infirmary
06.2023 - 11.2024
Customer Service Representative
Target
06.2020 - 01.2023
Small Parcel Coordinator
Westrock Coffee
03.2019 - 04.2020
Associate of Applied Science - Nursing
Pulaski Technical College
Certificate - Phlebotomy
Phlembotomy Training Specialist
High School Diploma -
Sylvan Hills High School