Hi, I’m
Dominic Smith
North Kansas City,MO
Summary
Results-driven Maintenance Supervisor with years of experience in leading maintenance teams. Specializes in developing maintenance schedules that decrease downtime and improve safety standards. Demonstrates strong skills in equipment troubleshooting and repair, focusing on efficiency and quality outcomes. Committed to cost-risk management and implementing lean strategies for enhanced operational performance.
Overview
17
years of professional experience
1
Certification
Work History
Stryten Energy
Lead Industrial Maintenance Technician
02.2021 - Current
Job overview
- Diagnose and amend problems related to PLC
- Construct effective PLC rungs to optimize lean operations.
- Comprehensive understanding of electrical schematics
- Direct hazardous environment initiatives, maintaining strict adherence to HAZ certification requirements.
- Expertise in maintenance of cranes, press machinery, forklifts, casting systems, blow mold injection equipment.
- Proficiency in industrial wastewater management and RO purification systems
- Analyze and troubleshoot issues within industrial HMI systems across multiple brands, such as ALLEN BRADLEY and HAZZLET.
- Conducted extensive maintenance and restoration of three phase motors
- multi-die targeted repair
- Melting equipment refurbishment
Textron Aviation
GSE Mechanic
05.2020 - 02.2021
Job overview
- Oversee maintenance operations for diesel motors, forklifts, cranes, belt loaders, and all pneumatic machinery at airport locations.
Fedex
Ramp Supervisor
03.2010 - 07.2020
Job overview
- Directed team activities at FedEx, ensuring efficient workflow and staff coordination
- Oversaw coordination of freight pickup logistics
- processing and communication responsibilities including customer satisfaction initiatives.
- Managing logistics of incoming and outgoing deliveries of customer products.
- Material Handling Equipment
- Mass upload front-end
- Administration and financial planning
GE Transportation, Wabtec company
GSE Mechanic Maintenance Technician
01.2017 - 04.2020
Job overview
- Examine and resolve issues related to locomotive engines and motors.
- Shipping and receiving clerk with key responsibilities
- Focus on Precision
- Effective Listening Abilities
- Enhancing Customer Satisfaction
- Enhancing Customer Loyalty
- Optimistic Outlook
- Time Optimization
- communication skills
- Issue Resolution
- Collaboration
- tolerance
- Analytical thinking
- Management abilities
- Analytical Thinking Skills
- Judgment
- Product Expertise
- Executed cross-selling strategies to enhance customer engagement and drive revenue growth. Implemented up-selling techniques to maximize sales potential during client interactions.
- : Enhanced customer engagement through strategic telesales techniques, driving increased service subscriptions. Facilitated service-based selling processes to boost sales conversion rates. Collaborated with sales teams to refine selling strategies and maximize revenue. Developed targeted telesales campaigns to effectively reach potential clients. Analyzed sales data to identify opportunities for growth and improvement. Implemented training programs to elevate team performance in telesales activities. Optimized communication channels for efficient client interaction and relationship building. Monitored market trends to adapt service offerings and maintain competitiveness.
- Customer Service Platform
- Enterprise Resource Planning
- Freshservice
- Jira Service Management
- MyChat
- Salesforce CRM
- Talkdesk
- Zendesk Support
- Utilized MS Excel for data analysis and reporting. Created presentations using PowerPoint to effectively communicate ideas. Drafted documents in Word for clear and professional communication.
- Microsoft Office proficiency.
- ERP
Technicolor
Material Handler
04.2009 - 03.2010
Job overview
- Ramp agent (supervisor)
- Forklift operator
- Team leader
- Trainer.
Education
Middle college
High school diploma or GED
Tennessee College Of TechnologyMemphis, TN
High School Diploma from Aircraft Maintenance
01.2016
Skills
- Mechanical experience
- Logistics management
- Electrical expertise
- Schematic comprehension
- Aerospace maintenance
- Material handling
- Manufacturing processes
- Dispute resolution
- Logistics management
- Team supervision
- Client relations
- Warehouse management
- Leadership
- SAP software
- Freight management
- Machinery maintenance
- Mechanical expertise
- Assembly language
- Supply chain management
- Salesforce CRM
- Network administration
- Injection molding process
- Weight and balance
- FedEx ramp operations management
- Excel proficiency
- Workplace relations
- Word processing software
- Operational oversight
- English proficiency
- Aviation industry
- Leadership skills
- Supply chain management
- Freight transportation
- PLC programming
- Forklift operation
- Lean methodology
- Manufacturing processes
- Safety protocols
- Management
- Supply chain
- Freight
Certification
- Airframe & Powerplant License, 07/01/14, Present
- Six Sigma Certification, 05/01/21, 05/01/24
- Lean Six Sigma Certification
- Forklift Certification
Additional Information
Attention to Detail, Active Listening Skills, Improving Customer Experience, Building Customer Loyalty, Positive Attitude, Time Management, Interpersonal Skills, Complaint Resolution, Communication, Patience, Problem Solving, Organizational Skills, Critical Thinking Skills, Decision Making, Product Knowledge, Cross Selling / Up-Selling, Service-Based Selling / Telesales, Dixa, ERP, Freshdesk, Jira Service Desk, MyTalk, Salesforce, Talkdesk, Zendesk, MS Excel, PowerPoint, Word, Microsoft Office Skills
Personal Information
Relocation: Anywhere
Industrial Exposure
- Industrial Visit at: Fedex (shipping and recieving): I have currently been employeed by FedEx for the past 6years
- Inplant Training at: Forklift, Tug repair(airport ramp vehicle) aircraft engineering (university)
Hobbies and Interests
- Systems coding
- Software development
- Front end website development
Projects
Fedex United, FedEx Family based caregiving., Supervisor of event., 37
Rockwell Automatic Allen Bradley certified in PLC
Certified in Rockwell automations PLC configurations and Ethernet and systems configuration set up.
Timeline
Lead Industrial Maintenance Technician
Stryten Energy
02.2021 - Current
GSE Mechanic
Textron Aviation
05.2020 - 02.2021
GSE Mechanic Maintenance Technician
GE Transportation, Wabtec company
01.2017 - 04.2020
Ramp Supervisor
Fedex
03.2010 - 07.2020
Material Handler
Technicolor
04.2009 - 03.2010
Middle college
High school diploma or GED
Tennessee College Of Technology
High School Diploma from Aircraft Maintenance