Asja Bolden
Washington
Summary
Professional with extensive experience in guest relations and front desk operations, adept at maintaining service quality through systematic feedback collection and timely complaint resolution. Demonstrated ability to provide detailed information on local attractions and coordinate special requests, enhancing the overall guest experience. Proven track record of fostering positive relationships within diverse communities, contributing to a welcoming environment. Skilled in managing operational supplies and ensuring cleanliness standards are consistently met in high-traffic areas.
Overview
7
7
years of professional experience
Work History
Concierge
Stratton Amenities
Silver Spring
10.2024 - 05.2025
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Ensured that all customer complaints were addressed in a timely fashion.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Organized packages according to type, size, destination, and other specifications.
- Encouraged participation from all residents in order to create a strong sense of community within the residence hall.
- Developed positive relationships with all members of the residence hall community.
Concierge
Veritas Protection Agency
Arlington
01.2023 - 08.2024
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Ensured that all customer complaints were addressed in a timely fashion.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
Team lead Supervisor
Walmart Supercenter
Washington
01.2021 - 09.2022
- Assisted other colleagues in stacking shelves and backroom stocking
- Unloaded food and electronic trucks
- Price change and update labels
- Greet, assist, and direct customers around the store
Administrative Assistant
United Planning Organization
Washington
12.2018 - 12.2020
- Answered and directed phone calls to the person of interest
- Provided general support to visitors
- Filed confidential documents
- Made copies for office manager
- Assisted the office manager in other duties as assigned
Administrative Assistant
DC Reengagement Center @ D.O.E.S
Washington
06.2018 - 11.2018
- Answered and directed phone calls to the person of interest
- Provided general support to visitors
- Filed confidential documents
- Made copies for office manager
- Assisted the office manager in other duties as assigned
Education
Diploma -
H.D Woodson Senior High School
Washington, DC06.2014
Skills
- Work well in a diverse environment
- Active listening skills
- Customer-oriented
- Adaptable
- Dependable
- Goal oriented
- Excellent time management
- Event coordination
- Guest relations
- Front desk operations
- Customer service
- Problem solving
References
Available Upon Request
Timeline
Concierge
Stratton Amenities
10.2024 - 05.2025
Concierge
Veritas Protection Agency
01.2023 - 08.2024
Team lead Supervisor
Walmart Supercenter
01.2021 - 09.2022
Administrative Assistant
United Planning Organization
12.2018 - 12.2020
Administrative Assistant
DC Reengagement Center @ D.O.E.S
06.2018 - 11.2018
Diploma -
H.D Woodson Senior High School