Tyler Ramsahai
Woodside,NY
Summary
Highly motivated, organized, customer service orientated individual that takes pride in helping all people no matter how small or large the task given. A dependable self-starter that is eager to learn and try new things, gaining experience and knowledge that will ultimately add to and provide benefit in any position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge
Durst Organization
01.2025 - Current
- Excellent customer service while following Durst customer service standards
- Make sure lobby hallways and front desk stays clean
- Answering the phone providing information, forwarding calls and emails
- Signing for deliveries and packages with the building system (VTS) (BuildingLink)
- Accept service requests from residents and communicating with handymen and engineers.
- Ensure apartment keys are all accounted for along with packages.
- Monitor Access Controls and CCTV.
- Handle tenant inquires, issues or incidents and document them using building system (Noise Complaints, Smoking on the Property, Arriving Guest or Vendors)
- Alert management for certain incidents
Concierge
FirstService Residential New York
07.2021 - 01.2024
- Manage tenants keys, mail and food, record notes in the building link system as well as record complaints or requests for the maintenance workers
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Education
High School Diploma -
Skills
- Excellent communication and flexibility in any environment
- Strong work ethic with a willingness to learn and try new things
- Active listening and patience to resolve any issues
- Self-motivated, proactive, and can thrive in a fast-paced, mission-critical operations environment
Certification
F-53
CPR
Security License
Timeline
Concierge
Durst Organization
01.2025 - Current
Concierge
FirstService Residential New York
07.2021 - 01.2024