Asja White
Lawrenceville,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Paraprofessional
Gwinnett County Schools
10.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
SNP Worker
Gwinnett County Schools
09.2021 - 05.2022
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Prepared ingredients and recipe components ahead of time.
- Received and stored incoming supplies according to procedures.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
Customer Service Representative
Progressive
05.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed insurance claims efficiently, ensuring timely reimbursement for services rendered by the healthcare facility.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Educate customers about coverage options, quotes policies, and sell additional products like Home, Renters, Motorcycle, and Boat.
Customer Service Representative
Cardinal Health
08.2016 - 02.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- • Demonstrated exceptional phone etiquette when assisting customers with inquiries and concerns.
• Possessed in-depth product knowledge to provide accurate information and recommendations to customers.
Education
James Madison High School
Norcross, GA08.2013
Skills
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Calm and Patient Demeanor
- IEP familiarity
- Autism Spectrum Knowledge
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Payment Processing
- Microsoft Outlook
- Call Center Operations
Timeline
Paraprofessional
Gwinnett County Schools
10.2023 - Current
SNP Worker
Gwinnett County Schools
09.2021 - 05.2022
Customer Service Representative
Progressive
05.2020 - 09.2021
Customer Service Representative
Cardinal Health
08.2016 - 02.2018
James Madison High School