Asjah Burks
Indianapolis,IN
Summary
Dynamic Ophthalmic Medical Technician with a proven track record at Washington Eye Center, excelling in ocular diagnostic testing and patient interaction. Leveraged expertise in electronic health records and customer service to enhance patient care and support sales teams, achieving high customer satisfaction. Skilled in problem-solving and attention to detail, driving research and diagnostic accuracy.
Overview
14
14
years of professional experience
Work History
Ophthalmic Medical Technician
Washington Eye Center
Indianapolis, Indiana
09.2023 - Current
- Documented patient histories, test results and treatment plans in electronic health records system.
- Interacted with eye care providers to facilitate patient treatment goals.
- Conducted research projects on various topics related to ocular health care.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
Warehouse Worker
Energeo Staffing Services
Indianapolis, Indiana
02.2020 - 09.2023
- Ensured safety protocols were followed at all times while operating machinery.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Investigated any reported problems regarding shipping errors or damages.
- Inspected incoming shipments for damage or discrepancies.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Used scanners to track parcel information, condition or receipt.
Customer Service Representative
Stericycle Communications
Indianapolis, IN
06.2014 - 02.2020
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Supported sales team members to drive growth and development.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
Cashier
McDonald's
Indianapolis, IN
03.2011 - 06.2014
- Conducted price checks for special orders or discounts as requested by customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed customer payments quickly and returned exact change and receipts.
Education
Associate of Science -
Fortis College
Indianapolis, IN05-2024
High School Diploma -
Ben Davis High School
Indianapolis, IN05-2014
Skills
- Ocular diagnostic testing
- Electronic health records
- Patient interaction
- Customer service
- Problem solving
- Attention to detail
- Corneal topography
- Visual field testing
Timeline
Ophthalmic Medical Technician
Washington Eye Center
09.2023 - Current
Warehouse Worker
Energeo Staffing Services
02.2020 - 09.2023
Customer Service Representative
Stericycle Communications
06.2014 - 02.2020
Cashier
McDonald's
03.2011 - 06.2014
Associate of Science -
Fortis College
High School Diploma -
Ben Davis High School