Asjaia Harris
Cleveland,OH
Summary
Dynamic and performance-driven professional with experience at Cigna and CVS Pharmacy. Proven ability in customer service and data entry, enhancing workflow efficiency and fostering strong client relationships. Recognized for resolving complex issues and achieving sales goals while maintaining accuracy and compliance. Committed to delivering exceptional service and optimizing operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Cigna
03.2025 - 07.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered new prescriptions into computer systems as well as schedule appointments for patients.
Receptionist/Operations Manager
MGS Investment Group
05.2019 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Pharmacy Technician
CVS Pharmacy
03.2021 - 03.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered new prescriptions into computer systems as well as schedule appointments for patients.
Retail Sales Associate
CVS Pharmacy
05.2017 - 03.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
High School Diploma -
Shaker Heights High School
Shaker Heights, Ohio06.2019
Skills
- Customer Service
- Data Entry
- Workflow optimization
- Performance Driven
Certification
Certified Pharmacy Technician
Timeline
Senior Customer Service Representative
Cigna
03.2025 - 07.2025
Pharmacy Technician
CVS Pharmacy
03.2021 - 03.2024
Receptionist/Operations Manager
MGS Investment Group
05.2019 - 03.2025
Retail Sales Associate
CVS Pharmacy
05.2017 - 03.2021
High School Diploma -
Shaker Heights High School