Troyal Gonzales
Abilene
Summary
Results-driven Automotive Operations Leader with expertise in managing complex dispute resolutions and optimizing operations to achieve profit margins exceeding 22%. Skilled in implementing strategic initiatives that enhance efficiency and strengthen vendor relationships. Proven ability to prioritize and execute multiple tasks effectively, contributing to team success in customer relationship management.
Overview
10
10
years of professional experience
Work History
Heavy Equipment Field Technician
V-Bar
Abilene
02.2026 - Current
- Installed and maintained equipment at various locations to maximize operational readiness.
- Diagnosed system issues by testing hardware and software, replacing defective components to restore functionality.
- Conducted routine inspections to ensure operational efficiency across operations.
- Collaborated with team members to resolve complex problems efficiently.
- Documented service reports outlining repairs and maintenance activities to provide clear records for future reference.
- Drove company vehicles to customer sites for field maintenance tasks.
- Communicated regularly with management regarding project progress and updates.
Arbitration Director
CARMIGO, LLC
Tupelo
07.2023 - 09.2024
- Achieved 1% arbitration rate, surpassing company's 3% goal and demonstrating exceptional dispute management.
- Managed complex dispute resolutions, ensuring adherence to ethical standards and legal compliance while analyzing evidence for efficient claim disposition.
- Developed and implemented strategic dispute resolution plans to minimize litigation costs and maximize client profitability through effective negotiation.
- Coordinated interdepartmental efforts for seamless dispute resolution workflows, enhancing operational efficiency and reducing processing times.
- Supported creation and implementation of standardized arbitration protocols to enhance operational consistency and minimize risk.
- Managed arbitration budget, maintaining monthly expenditures below $10,000 through resource allocation.
- Reviewed repair orders and claims using specialized technical knowledge, ensuring accurate adjustments and effective cost control.
Director of Transportation - Operations
CARMIGO, LLC
Tupelo
02.2022 - 07.2023
- Identified and resolved transportation bottlenecks, achieving profit margins over 22%.
- Cultivated relationships with key auto transportation brokers, securing favorable pricing agreements.
- Conducted quarterly negotiations based on volume to strengthen partnerships.
- Developed and implemented operational processes that improved daily efficiency.
- Monitored system operations, identifying issues and implementing solutions proactively.
- Trained new operations staff, enhancing onboarding experience and performance outcomes.
- Managed communications equipment for field inspectors to facilitate coordination.
- Acted as liaison between finance, operations, and IT for seamless communication.
Vehicle Inspector
CARMIGO, LLC
Tupelo
07.2021 - 02.2022
- Coordinated at-home driveway inspections for consumer internet leads, enhancing buyer engagement in online auto auctions.
- Conducted comprehensive vehicle inspections, including diagnostics and full condition assessments.
- Analyzed auction comparisons from Manheim, ADESA, and ACV to inform pricing strategies and improve valuation accuracy.
- Set reserve prices within $2,000 of market valuations after capturing detailed photographs.
- Provided consumers with current market data for realistic vehicle valuations based on auction results.
- Created online listings that highlighted vehicle features and documented inspection findings.
- Maintained ongoing communication with consumers during the auction process, ensuring clear expectations and fostering trust.
- Engaged potential dealership buyers to generate competitive bids for vehicles.
Truck Accessory Installer
Cole Brothers Auto Trim & Glass Tinting
Nashville
02.2020 - 04.2021
- Executed precise accessory installations on diverse vehicles, enhancing customer satisfaction through quality workmanship.
- Diagnosed and resolved wiring harness and electrical system issues, contributing to seamless installation processes.
- Interpreted schematics accurately, facilitating error-free component installations.
- Enforced safety regulations during installations, maintaining a zero-incident work environment and promoting workplace safety.
Main Shop Service Advisor
Downtown Nashville Nissan
Nashville
05.2018 - 02.2020
- Leveraged technician expertise in vehicle maintenance to provide accurate service recommendations to customers.
- Identified and recommended maintenance services, enhancing sales opportunities and customer satisfaction.
- Coordinated incoming repairs for team of six technicians, ensuring timely service completion and improved workflow.
- Built strong customer relationships through trust and informed decision-making via technical education.
Express Lube Service Advisor
Downtown Nashville Nissan
Nashville
02.2018 - 05.2018
- Welcomed customers in fast-paced express lube environment, delivering prompt assistance and addressing inquiries effectively.
- Communicated recommended services and maintenance needs, fostering trust and ensuring customer comprehension.
- Optimized service intake process to enhance service delivery and reduce customer wait times.
- Clarified service packages and pricing options to improve customer understanding and satisfaction.
Main Shop Automotive Technician
Downtown Nashville Nissan
Nashville
08.2016 - 02.2018
- Diagnosed and repaired engine, transmission, electrical, and suspension systems per Nissan's specifications.
- Executed advanced diagnostics and repairs on Nissan vehicles, ensuring optimal performance and reliability.
- Performed warranty repairs and maintenance, adhering to Nissan's warranty policies to uphold vehicle integrity.
- Accessed technical bulletins, wiring diagrams, and repair procedures through Nissan's service information system.
- Maintained organized work environment, contributing to efficient service delivery and improved customer satisfaction.
Express Lube Technician
Downtown Nashville Nissan
Nashville
01.2016 - 08.2016
- Executed rapid oil changes and routine maintenance services, ensuring customer vehicles received timely and quality care.
- Performed fluid exchanges, filter replacements, and tire rotations adhering to manufacturer specifications.
- Conducted thorough inspections, identifying and documenting maintenance needs to enhance vehicle safety and performance.
- Streamlined service procedures, improving workflow efficiency and reducing customer wait times during vehicle maintenance.
Education
TECHNICAL COLLEGE - Auto-Diesel
Lincoln Tech
Nashville01-2016
SECONDARY SCHOOL -
Premier High School
Abilene01-2012
Skills
- Strategic leadership and management
- Dispute resolution and negotiation
- Operational optimization and process improvement
- Technical diagnostics and problem-solving
- Customer relationship management
- Vendor and partnership management
- Budget management and cost control
- Data analysis and reporting
- Arbitration Strategies
Languages
English
Timeline
Heavy Equipment Field Technician
V-Bar
02.2026 - Current
Arbitration Director
CARMIGO, LLC
07.2023 - 09.2024
Director of Transportation - Operations
CARMIGO, LLC
02.2022 - 07.2023
Vehicle Inspector
CARMIGO, LLC
07.2021 - 02.2022
Truck Accessory Installer
Cole Brothers Auto Trim & Glass Tinting
02.2020 - 04.2021
Main Shop Service Advisor
Downtown Nashville Nissan
05.2018 - 02.2020
Express Lube Service Advisor
Downtown Nashville Nissan
02.2018 - 05.2018
Main Shop Automotive Technician
Downtown Nashville Nissan
08.2016 - 02.2018
Express Lube Technician
Downtown Nashville Nissan
01.2016 - 08.2016
TECHNICAL COLLEGE - Auto-Diesel
Lincoln Tech
SECONDARY SCHOOL -
Premier High School