Asjaneh Taylor
Smyrna,GA
Summary
A consummate professional with significant experience in talent relations, operations, customer success/ service, and logistics. Experienced in developing and maintaining solid relationships providing a wide reach in several industries. A true problem solver with the keen ability to forecast potential challenges before they arise and correct them quickly..
Overview
9
9
years of professional experience
Work History
Customer Operations Agent
01.2022 - Current
- Manage and resolve incoming user email and chat communication
- Assist with troubleshooting
- Product knowledge / Sports book/ Casino
Retention Supervisor
Comcast
01.2016 - 01.2020
- Reinforced established quality control standards resulting in 87% increase in retention
- Actively engaged with top-performing agents to increase expansion across customer base by 62%
- Collaborated with management team to provide customer feedback and recommend operational changes to meet emerging trends
- Drove revenue by promoting products and services for sale conversions to meet monthly sales goals
- Enhanced customer satisfaction ratings by resolving technical accounting issues efficiently
- Elevated job satisfaction by implementing employee recognition and appreciation programs
- Drove organizational improvements by coordinating employee networks, task forces, and committees
- Managed conflicts by generating reports concerning interactions with employees, steps taken to arrive at
- Solutions, and any reportable outcomes of interventions
- Developed and enhanced organizational systems such as succession plans and charts
- Monitored employees through regular assessments and performance evaluations
- Developed preventive strategies for complaints by leveraging employee data and direct feedback.
Merchandise Supervisor
Nike
01.2015 - 01.2017
- Drove sales through effective product placement and memorable visual displays
- Upheld store merchandising standards through proper fixture assembly and signage required for new and
- Remodel stores
- Maintained organized merchandising standards with regular cleaning and recovery
- Solved merchandising challenges, leveraging strong command of sales and operations reports
- Maximized success by coordinating themes and colors with related merchandise racks
- Optimized placement based on consultations with store managers, buyers and sales associates.
Education
Bachelor of Science - Computer Science
New Jersey University
Jersey City, NJ2024
Skills
- Account Management
- Microsoft Suite
- Google Suite
- Database Management
- ExpenSys
- Kronos
- Slack
- Written and Verbal Communication
- Concur
- Paylocity
- Onboarding
- Negotiation
- Zoom
- Logistics
Affiliations
Women in Cable and Telecommunications
National Association for Multi-Ethnicity in Communications
Vashti School For Future Leaders
Timeline
Customer Operations Agent
01.2022 - Current
Retention Supervisor
Comcast
01.2016 - 01.2020
Merchandise Supervisor
Nike
01.2015 - 01.2017
Bachelor of Science - Computer Science
New Jersey University