Aslan Hamrokulov
Brooklyn,NY
Summary
Enthusiastic and detail-oriented waiter/server with 3 years of experience in the service and hospitality industry. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation. Excellent memorization skills with an outgoing, personable attitude. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Assistant Hotel Manager
Radisson Blu Hotel
Riga, Latvia
09.2021 - 11.2022
- Negotiated favorable contracts with suppliers, securing competitive pricing for goods and services without compromising quality.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Implemented successful strategies to increase customer satisfaction.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Provided services efficiently and with high level of accuracy.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Sales Floor Manager
Business-class.com
Miami, FL
09.2018 - 08.2021
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Established strong customer relationships by providing exceptional service and addressing concerns promptly.
- Defined clear targets and objectives and communicated to other team members.
- Trained and supported sales force with closing deals.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Lead Waiter
Le Dome Restaurant
Riga, Latvia
03.2017 - 05.2018
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service boosting customer satisfaction by 40%.
- Assign work tasks to 12 servers and coordinate activities of dining room personnel to provide prompt and successful service to patrons.
- Contributed to a positive work culture by maintaining a professional attitude and actively participating in team-building activities.
- Assisted in inventory management, contributing to cost control measures and accurate stock levels for smooth restaurant operations.
- Draft monthly sales reports and keep the register accurate through correct billing, payment processing and cash management practices.
Education
BBA - Hospitality Management
ISMA UNIVERSITY
Latvia, Riga06.2021
Skills
- Menu memorization
- Food preparation and safety
- Ordering procedures
- Bill computation and POS systems
- Table setting
- Bar terminology expertise
- Customer service and communication
- Time management and problem-solving
Training
- Customer Service and Complaint Handling Training - 2022
- First aid and CPR training, Red Cross - 2019
- Excellent customer service training by Aliko Prapic ( 2020 )
Relevant Skills
- Safety: Assist customers with dietary restrictions, explain menu items and suggest appropriate options.
- Attention to detail: Proactively offer assistance and provide accurate and timely information, making product and service recommendations.
- Leadership: Teamwork and diversity awareness by recognizing others' ideas and points of view.
- Product knowledge: High-level menu knowledge, making expert recommendations based on customers' tastes.
- Ability to work under pressure: Able to work calmly and efficiently under persistent customer volume.
Certifications and Licenses
- Bachelor diploma at Business administration in hospitality and management
- CPR Red Cross Certification - 2019
Languages
English
Full Professional
Russian
Native or Bilingual
Persian
Native or Bilingual
Uzbek
Native or Bilingual
Turkish
Professional Working
Spanish
Limited Working
Latvian
Limited Working
Timeline
Assistant Hotel Manager
Radisson Blu Hotel
09.2021 - 11.2022
Sales Floor Manager
Business-class.com
09.2018 - 08.2021
Lead Waiter
Le Dome Restaurant
03.2017 - 05.2018
BBA - Hospitality Management
ISMA UNIVERSITY