Asli Capin
Issaquah,WA
Summary
Results-oriented leader with expertise in operational efficiency and staff training. Focused on delivering exceptional customer service and food safety compliance while managing inventory. Strong relationship builder, driving team success in fast-paced environments through effective planning and problem-solving. Committed to ensuring coverage for all operational needs and achieving demanding objectives.
Overview
9
9
years of professional experience
Work History
Assistant operation manager
Embassy Suites Omaha Steak House Compass Group
North Orlando, FL
06.2025 - Current
- Coordinated daily operations to enhance restaurant workflow and improve guest satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved guest complaints promptly to uphold a positive dining experience.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in training staff on customer service protocols and food safety standards.
- Supervised staff schedules to maximize coverage during peak dining hours.
- Conducted regular inspections of dining area for cleanliness and organization standards.
- Collaborated with kitchen staff to ensure timely food preparation and service delivery.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed daily room service operations ensuring timely food delivery.
- Coordinated with kitchen and housekeeping for efficient service execution.
- Supervised banquet staff during events to ensure smooth operations.
- Coordinated setup and breakdown of event spaces for optimal guest experience.
- Supervised kitchen staff to ensure smooth daily operations.
- Monitored inventory levels and ordered kitchen supplies.
- Managed inventory levels and ordered supplies as needed.
- Ensured compliance with health and safety regulations in food preparation.
FOH Supervisor
BRIO Tuscan Grill
Winter Park, USA
01.2019 - 01.2020
- Managed staff of 15+ employees, coordinating daily duties to ensure seamless restaurant operations.
- Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
- Engaged with guests to confirm satisfaction with their dining experience.
- Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
- Conducted performance reviews for FOH personnel, delivering constructive feedback to enhance service quality.
- Developed training programs for new hires and existing staff in order to increase efficiency and knowledge of restaurant procedures.
- Oversaw restaurant functions to streamline operations and improve overall efficiency.
- Enforced health and safety regulations within the restaurant environment.
- Monitored cash flow at all times to ensure accuracy in financial transactions.
- Provided support to management team in planning special events or promotions.
- Established clear communication between FOH staff members by providing regular updates during shifts.
- Executed POS transactions and managed cash handling procedures at the end of each shift for all employees.
- Explained menu selections in detail, improving overall guest experience.
Marketing Manager/Night Shift Manager
ASPENDOS Turkish Cuisine
Lake Mary, USA
01.2017 - 01.2019
- Developed and implemented marketing plans for new products, targeting increased market share.
- Developed and implemented comprehensive sales strategies to increase customer base and revenue.
- Identified potential new customers through market research and industry contacts, expanding client outreach.
- Established relationships with key decision makers within target organizations.
- Created and managed account plans for all assigned clients.
- Created promotional materials, including brochures, flyers, and websites, to enhance brand visibility.
Small Business Account Executive
ADT CORPORATE
Orlando, USA
Education
Bachelor of Arts - Photography
Marmara University
Istanbul07-2001
Skills
- Restaurant operations management
- POS system operations
- Inventory management strategies
- Service quality standards
- Operational efficiency
- Schedule planning
- Staff supervision and management
- Team leadership
- Training and coaching
- Customer service excellence
- Conflict resolution
- Teamwork and collaboration
- Organizational skills
- Creativity
- Food safety
Languages
English, Turkish,Albanian
Timeline
Assistant operation manager
Embassy Suites Omaha Steak House Compass Group
06.2025 - Current
FOH Supervisor
BRIO Tuscan Grill
01.2019 - 01.2020
Marketing Manager/Night Shift Manager
ASPENDOS Turkish Cuisine
01.2017 - 01.2019
Small Business Account Executive
ADT CORPORATE
Bachelor of Arts - Photography
Marmara University