Asma Ben Sedrine
Ellicott City,MD
Summary
Detail-oriented Systems Engineer offering 4+ years of experience in state-of-the-art VoIP Telephone Systems. Skilled in system installation, implementation, integration, customer support and troubleshooting in addition to training administrators, business partners and end-users on how to use software and softphones. With experience and recognized capabilities in managing cross-functional and cross-team projects. Highly interested in Project/Product Managing positions.
Overview
10
10
years of professional experience
Work History
Systems Engineer
Buoyant Technologies
Ellicott City, MD
11.2019 - 04.2024
- Performed system upgrades, patching, security hardening and monitoring of systems
- Provided structured training for business partners, administrators and end-users that simplified complex day-to-day tasks
- Assisted administrators and end-users in understanding newly installed systems and applications
- Troubleshooted and resolved hardware, software, network and storage related issues
- Coordinated management of user accounts on the domain controller using Active Directory services and Group Policy Objects
- Analyzed system logs to identify potential issues or bottlenecks in order to take corrective action in a timely manner
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly
- Conducted regular maintenance checks on all production systems and applied necessary patches or hotfixes when needed
- Provided exemplary helpdesk service and support to assist customers
- Provided needs assessment, systems analysis, troubleshooting and resolution
- Employed critical-thinking skills, excellent judgement, creativity and innovation in solving problems
- Assisted remote colleagues and made recommendations on handling system problems at home offices
- Engaged with upper management regularly with reports on project status, activities and achievements.
Intern
Telecom Bretagne
Rennes, Bretagne
03.2015 - 04.2016
- Assisted in the development of IOT architecture and design
- Conducted research to identify new products, technologies, and trends related to IOT
- Performed device testing to ensure compatibility with existing systems
- Created user-friendly documentation for IOT integration into existing networks
- Researched data security protocols and implemented best practices when connecting devices to a network.
Intern
Telecom Bretagne
Rennes, Bretagne
07.2014 - 08.2015
- Assisted in the development of IOT architecture and design
- Conducted research to identify new products, technologies, and trends related to IOT
- Performed device testing to ensure compatibility with existing systems
- Created user-friendly documentation for IOT integration into existing networks
- Developed scripts for automating tasks associated with IOT maintenance and troubleshooting
- Participated in weekly meetings with developers to discuss progress on projects related to IOT implementation.
Education
CCNA Certification Training -
Montgomery Community College
09.2017
Master of Science in Computer Science with concentration in Telecommunications -
SESAME
04.2016
CCNA Routing and Switching Certification -
SESAME
06.2014
Skills
Project Management
- Cross-functional and cross-team projects
- Meeting deadlines and achieving goals
- Track deliverables and communicate efficiently with BPs, PMs, customers and end-users
- Perform Knowledge Transfer sessions to explain How-To, new features and collect rising needs to match afterwards
- Daily access to KBs, support platforms and forums for product tracking, new releases, patches, upgrades
- Communicate with customers when a possible security breach must be contained and offer immediate corrections
- Set-up Weekly Meetings for Project follow-ups and progress
System Installation
- Avaya Aura Stack
- Microsoft Windows Servers
- RedHat Linux servers
Server Management
- Windows server 2012-2019
- Linux Red Hat
- Single and high availability architectures
System Integration
- Integrate various applications to PBX(CM)
- Set up EC500 on CM
- Integrate Office365 to the voicemail system for Synchronized email notifications
- Integrate Azure with Keycloak using SAML to provide SSO capabilities
Troubleshooting
- Run traces on PBX, SBC, SM
- Collect logs locally or using VPN, SAL and RDP
- Screen Share through Teams, Webex, Zoom, Google Meet
- Wireshark for packet analysis over the network
VMware Virtualization
- Deployment of Avaya proprietary AVPs and OVAs
- Configuration of Virtual servers for redundancy, survivability and high availability
Data Analysis
- Use of Excel sheets and Smartsheet to clean, organize and sort loads of data according to goal
- Use of Excel tools to sort, format, filter and lookup specific data
- Extract and load data from and to systems using a BTI proprietary tool that I learned and mastered in a very fast-paced environment
Timeline
Systems Engineer
Buoyant Technologies
11.2019 - 04.2024
Intern
Telecom Bretagne
03.2015 - 04.2016
Intern
Telecom Bretagne
07.2014 - 08.2015
CCNA Certification Training -
Montgomery Community College
Master of Science in Computer Science with concentration in Telecommunications -
SESAME
CCNA Routing and Switching Certification -
SESAME
Accomplishments
- Leadership role on projects.
- Successful cutovers.
- Timely response to immediate customer needs.
- Positive customer feedback following delivery.
References
References available upon request.
Languages
- Arabic: Native/ Bilingual
- English: Bilingual
- French: Native/ Bilingual
References
References available upon request.