ASMAA ELBENDARY
New Brighton,MN
Summary
Empathetic psychotherapist and mental health advocate with extensive experience providing crisis intervention, psychological evaluations, and psychotherapy services to children, adolescents, and adults. Expertise in Grief, Depression, Anxiety, Domestic Abuse, Post Traumatic Stress Disorder, and other trauma-related disorders.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Outpatient Psychotherapist
Lee Carlson Center For Mental Health And Wellbeing
01.2024 - Current
- Conducted thorough assessments to diagnose diverse mental health disorders and develop personalized treatment plans for 29 patients, including children, adolescents and adults.
- Enhanced client progress by implementing evidence-based therapeutic techniques and person-centered interventions.
- Collaborated daily with multidisciplinary team members for comprehensive treatment planning and improved client outcomes.
- Provided psychoeducation to clients and their families on various mental health topics, enhancing awareness and understanding.
- Participated in ongoing professional development opportunities to stay current on best practices in psychotherapy.
- Provided crisis intervention services when needed, effectively addressing acute emotional distress and preventing harm to self or others.
President and Founder
3AXIS, Inc
01.2016 - 01.2024
- Successfully launched and managed 5 new programs including (Connect, Parenting and SIDS Prevention, Healthcare and Immigration Benefits support) and multiple new partnership opportunities with Anoka County, Cradle of Hope, MNSure program, Northside Life Center and other community organizations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations for active programs.
- Implemented robust financial controls to increase transparency, reduce risk, and optimize resource allocation.
- Designed a survey system to help create social programs based on community members' needs.
- Successfully maintained positive relationships with all stakeholders and other business leaders.
- Cultivated a positive company culture, promoting employee engagement and retention through tailored initiatives.
Certified Assessor
Long Term Services And Behavioral Health
01.2022 - 01.2023
- Completed and analyzed the results of 25 monthly assessments to determine client’s eligibility for different services.
- Successfully developed community support plans (CSP) which entails coordinating and collaborating with different organizations and providers at all levels.
- Streamlined assessment processes for increased efficiency by implementing advanced software tools and innovative methodologies.
- Maintained up-to-date knowledge of best practices, attending professional conferences and participating in ongoing training opportunities.
- Reduced assessment appeals by providing clear explanations of program procedures and addressing clients' concerns promptly.
- Ensured consistent application of state laws, policies, and procedures across all assessments by collaborating closely with fellow assessors.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
Disability Examiner
SSA-MN Disability Determination Services
01.2021 - 01.2022
- Managed approximately 30 incoming calls, emails, and faxes per day from claimants.
- Ensured accurate benefit calculations for approved claims by meticulously reviewing medical, vocational, and financial documentation.
- Clients served included a very wide and diverse population from all backgrounds, sharpened effective listening and communication skills to be able to provide more professional and unbiased services.
- Expedited decision-making process for disability claims by effectively managing a high-volume caseload (100 claimants) under strict deadlines.
- Improved disability claim processing efficiency by applying thorough knowledge of Social Security Administration policies and procedures.
- Assisted claimants in understanding program rights and responsibilities throughout the application process, enhancing customer satisfaction levels.
- Collaborated with vocational experts to determine appropriate job categories for claimants based on skills and limitations.
- Streamlined communication between internal departments by developing clear written correspondence related to case updates or requests for additional information.
COVID-19 Case Investigator
MN Department of Health
01.2020 - 12.2020
- Sharpened customer service and communication skills by working during the COVID-19 pandemic to support stressed community members during a whole country lockdown, quarantine, or isolation period.
- Improved assigned case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques for at least 20 clients a day.
- Successfully maintained certification requirements for case investigators by the MN Department of Health to perform data entry and verify the accuracy of data.
- Enhanced department efficiency with streamlined processes for evidence collection and documentation.
Refugee Social Services Program Manager
International Institute of MN
01.2016 - 01.2018
- Achieved positive client outcomes by developing and implementing comprehensive case management plans for over 30 clients a month.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Met with project stakeholders monthly to assess progress and make adjustments.
Arabic Medical Interpreter
ARCH network/Garden and Associates
01.2014 - 01.2016
- Enhanced patient satisfaction by providing accurate and timely Arabic-English interpretation for over 60 medical appointments a month.
- Contributed to a better healthcare experience for Arabic-speaking patients by bridging language barriers between them and medical staff.
- Ensured clear communication between patients and healthcare providers, leading to more accurate diagnoses and treatment plans.
- Supported the delivery of culturally competent care by interpreting complex medical terminology into layman's terms for patients.
- Assisted with patient education by translating written materials on health conditions, medications, and follow-up care instructions.
- Facilitated informed consent discussions by accurately interpreting information regarding treatments, procedures, and potential risks or side effects.
Senior Nutrition Program Assistant
Volunteers Of America
01.2014 - 12.2014
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies, for over a 100 low income-high-rise residents.
- Increased participant satisfaction by regularly evaluating feedback and making necessary adjustments to guarantee program improvement.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Boosted program enrollment by creating targeted marketing materials and engaging outreach initiatives.
- Collaborated with cross-functional teams to develop innovative solutions for complex challenges.
Science Tutor
Nova Academy
01.2007 - 01.2013
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts for 100 students.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Enhanced students' understanding of subject matter by incorporating real-world examples into lessons.
- Developed strong rapport with students through consistent communication and active listening, fostering a supportive learning environment.
Visiting Researcher
National Liver Institute
01.2004 - 01.2007
- Enhanced research outcomes by collaborating with five interdisciplinary teams and utilizing diverse methodologies.
- Streamlined data management processes for increased efficiency and reliability of results for over 150 research enrollees.
- Presented research findings at conferences and workshops, effectively communicating complex concepts to diverse audiences.
- Published articles in peer-reviewed journals, showcasing expertise in the field and contributing to ongoing scholarly discourse.
- Mentored junior researchers, providing guidance on best practices and supporting their professional development.
Graduate Teaching Assistant
Faculty of Sciences
01.2004 - 01.2005
- Provided timely and constructive feedback on 100 assignments, enabling hundreds of students to refine their work and achieve higher grades.
- Managed a classroom of diverse learners, implementing differentiated instruction strategies to meet individual student needs.
- Developed strong rapport with students through open communication channels, fostering an inclusive learning environment.
- Supported instructors in grading exams and papers, maintaining accurate records of student performance throughout the semester.
- Served as a liaison between faculty members and students, addressing concerns and facilitating the resolution of issues promptly.
Education
Masters Of Clinical Counseling And Psychology - Clinical Psychology
St.Mary's University of MN
Minneapolis04.2024
Advanced Certificate Of Immigration Law - Immigration Law
CUNY School of New York
New York, NY01.2018
Business Administration Classes - Project And Risk Management
St. Mary’s University of MN
Minneapolis, MN01.2014
Master of Science - Histology
Menofia University
Egypt12.2005
Bachelor of Science -
Menofia University
Egypt05.2002
Skills
- Bi-lingual English and Arabic
- Monitoring and Evaluation
- Strategic Thinking and Vision
- Project Management
- Partnership Development
- Organizational Leadership
- Remote Team Management
- Online Teaching
- Academic advisement
- Family Counseling
- Social Work
- Group Therapy
Certification
- State of MN: MnCHOICES Certified Assessor.
- MDH MN: Corporate Compliance. Sexual Harassment, Patient Rights, Confidentiality, HIPPA, and Grievances.
- Red Cross: Humanity in War: “International Humanitarian Law Primer for Professionals”.
- MDH MN: Coordinating Services and Support for A Child with Autism Spectrum Disorder(ASD) or Related Conditions.
- USCRI: Preferred Communities Certification.
- ARCH Network: 40 Hours of community interpreter training, “Bridge the gap”.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Elementary
Spanish
Elementary
Timeline
Outpatient Psychotherapist
Lee Carlson Center For Mental Health And Wellbeing
01.2024 - Current
Certified Assessor
Long Term Services And Behavioral Health
01.2022 - 01.2023
Disability Examiner
SSA-MN Disability Determination Services
01.2021 - 01.2022
COVID-19 Case Investigator
MN Department of Health
01.2020 - 12.2020
President and Founder
3AXIS, Inc
01.2016 - 01.2024
Refugee Social Services Program Manager
International Institute of MN
01.2016 - 01.2018
Arabic Medical Interpreter
ARCH network/Garden and Associates
01.2014 - 01.2016
Senior Nutrition Program Assistant
Volunteers Of America
01.2014 - 12.2014
Science Tutor
Nova Academy
01.2007 - 01.2013
Visiting Researcher
National Liver Institute
01.2004 - 01.2007
Graduate Teaching Assistant
Faculty of Sciences
01.2004 - 01.2005
Masters Of Clinical Counseling And Psychology - Clinical Psychology
St.Mary's University of MN
Advanced Certificate Of Immigration Law - Immigration Law
CUNY School of New York
Business Administration Classes - Project And Risk Management
St. Mary’s University of MN
Master of Science - Histology
Menofia University
Bachelor of Science -
Menofia University
- State of MN: MnCHOICES Certified Assessor.
- MDH MN: Corporate Compliance. Sexual Harassment, Patient Rights, Confidentiality, HIPPA, and Grievances.
- Red Cross: Humanity in War: “International Humanitarian Law Primer for Professionals”.
- MDH MN: Coordinating Services and Support for A Child with Autism Spectrum Disorder(ASD) or Related Conditions.
- USCRI: Preferred Communities Certification.
- ARCH Network: 40 Hours of community interpreter training, “Bridge the gap”.
Volunteering And Community Involvement
- Goodwill Easter Seals
- Pillsbury United Communities
- The Advocates for Human Rights
Scholarships and Awards
Anna M. Kuhl Scholarship, Minnesota, 2021
President's Distinguished Graduate Award, Menofia University, 2004
Volunteering And Community Involvement
- Goodwill Easter Seals
- Pillsbury United Communities
- The Advocates for Human Rights
- Legal Aid Minnesota
Scholarships and Awards
- President's Distinguished Graduate Award, Menofia University, 2004
- Anna M. Kuhl Scholarship, Minnesota, 2021
- The Navigator Award, Lee Carlson Center, 2024
Volunteering And Community Involvement
- Goodwill Easter Seals
- Pillsbury United Communities
- The Advocates for Human Rights
- Legal Aid Minnesota
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