Scott Unze
New Brighton,MN
Summary
Experienced Client Services Representative with a proven track record of excelling in customer relations and data analysis. Effectively managed projects exceeding $2 million annually while fostering strong client partnerships. Skilled in team training while enhancing service quality. Ready to leverage training and experience to take on new professional challenges.
Overview
29
29
years of professional experience
Work History
Client Services Supervisor
Pace Analytical Services LLC
10.1998 - 02.2025
- Consistently managed projects in excess of $2 million dollars annually in receipts.
- Conducted training and mentored team members to promote productivity and commitment to customer service.
- Created customer support strategies to increase customer retention.
- Supervised department with daily high call and email volume while coordinating department schedules to maximize coverage during peak hours.
- Monitored key performance indicators to ensure consistent, high-quality service levels were maintained.
- Maintained open lines of communication between internal and external client teams, fostering strong partnerships based on trust and transparency.
Laboratory Technician
National Oil Processing
06.1996 - 10.1998
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Operated basic laboratory equipment such as balances, pH meter, gas chromatography.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
Education
Bachelor of Science - Biological Sciences
University of Minnesota
Minneapolis, MN06-1994
Skills
- Customer relations
- Data Analysis/Interpretation
- Teams Usage
- Outlook Knowledge
- Microsoft Suite
- Laboratory Management Information System
Timeline
Client Services Supervisor
Pace Analytical Services LLC
10.1998 - 02.2025
Laboratory Technician
National Oil Processing
06.1996 - 10.1998
Bachelor of Science - Biological Sciences
University of Minnesota
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