Asmaa Hayek
Ringwood
Summary
Detail-oriented professional with hands-on experience in clinical laboratory operations, hospital environments, and customer-focused roles. Nearly completed Bachelor of Science in Biology degree with strong technical, organizational, and communication skills. Proven ability to follow protocols, maintain equipment and records, and collaborate effectively in fast-paced, regulated environments. Seeking a healthcare-related role that supports professional growth and continued education.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
Work History
Specimen Collector
Acutis Diagnostics
Morristown
04.2026 - Current
- Collected specimens accurately following established protocols and guidelines.
- Prepared samples for laboratory analysis using standard operating procedures.
- Maintained clean and organized collection areas to ensure safety and compliance.
- Collaborated with laboratory staff to improve collection techniques and processes.
- Verified patient information accuracy on specimen labels.
- Maintained up-to-date records of specimen collection activities.
- Maintained HIPAA compliance.
Genetics Lab Technician
CooperSurgical
Livingston
12.2021 - 08.2023
- Performed molecular-based testing on clinical samples in compliance with SOPs
- Operated, cleaned, sterilized, and maintained laboratory equipment and tools
- Followed established sterilization, biohazard, and contamination-control procedures
- Accessioned and verified specimens; maintained accurate case and specimen logs
- Prepared assay worksheets, analysis documentation, and clinical reports
- Followed GLP, safety, and quality standards consistently
- Assisted with laboratory upkeep and scheduled maintenance
- Collaborated with laboratory staff, supervisors, and other departments as needed
Unit Associate
Morristown Medical Center
Morristown
01.2021 - 12.2021
- Managed a high volume of phone calls and routed information to appropriate hospital staff
- Maintained and filed patient records and laboratory documentation
- Greeted visitors and assisted with patient admissions and discharges
- Delivered laboratory results and critical documentation to clinical teams
- Supported emergency protocols by contacting Rapid Response teams when necessary
Customer Service Manager
Corrado's Market
Wayne
10.2012 - 04.2020
- Supervised daily operations and trained staff on procedures and service standards
- Resolved customer concerns and ensured high levels of satisfaction
- Maintained documentation, logs, and weekly reports
- Managed scheduling, workflow, and team coordination
- Handled a high volume of phone calls and in-person interactions
Assistant General Manager
Port of Call Restaurant
Hackensack
03.2017 - 06.2018
- Oversaw front-of-house operations, scheduling, and staff performance
- Managed inventory, purchasing, and restocking
- Trained and mentored employees to improve efficiency and service quality
- Coordinated daily operations while meeting deadlines and performance goals
Customer Service Associate
Walgreens
Oakland
12.2014 - 01.2016
- Guided customers in product selection, enhancing their shopping experience
- Delivered consistent customer service in a fast-paced retail environment
- Executed cash handling procedures
- Provided reliable customer service in high-volume retail setting
Education
Bachelor of Science - Biology
William Paterson University
Wayne 09.2015 - 06.2026
High School Diploma -
Lakeland Regional High School
WanaqueSkills
- Knowledgeable in medical terminology
- Laboratory techniques
- Data analysis
- Proficient in Microsoft Office
- Efficient multitasker
- Time management
- Organized
- Customer service-oriented
- Excellent communication
- Teamwork
- Problem solving
- Critical thinker
- Empathetic
Community Service
- Al Mustafa Islamic Center
- American Red Cross blood drive
- Delta Phi Epsilon Philanthropy events
Languages
- English
- Arabic
Timeline
Specimen Collector
Acutis Diagnostics
04.2026 - Current
Genetics Lab Technician
CooperSurgical
12.2021 - 08.2023
Unit Associate
Morristown Medical Center
01.2021 - 12.2021
Assistant General Manager
Port of Call Restaurant
03.2017 - 06.2018
Bachelor of Science - Biology
William Paterson University
09.2015 - 06.2026
Customer Service Associate
Walgreens
12.2014 - 01.2016
Customer Service Manager
Corrado's Market
10.2012 - 04.2020
High School Diploma -
Lakeland Regional High School