Tiesha Lind-Baez
Myrtle Beach,SC
Summary
Accomplished Specimen Collector at Aegis Labs Corporation, adept in patient interaction and clinical documentation, consistently exceeded performance metrics. Leveraged adaptable nature and expertise in biohazard disposal to enhance patient satisfaction and maintain high professionalism. Proven track record in improving process efficiency and accuracy in a results-driven healthcare environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Specimen Collector
Aegis Labs Corperation
10.2021 - Current
- Labeled and prepared specimens for shipment to laboratory facilities.
- Upheld high standards for professionalism while interacting with patients, maintaining a respectful demeanor at all times regardless of challenging situations.
- Exceeded performance metrics set forth by management in terms of both volume collected as well as accurate documentation completion rates.
- Maximized patient satisfaction by providing clear explanations of collection procedures and addressing any concerns or questions.
- Completed in-house testing procedures for quick results.
- Recorded and analyzed data to produce reports of results.
Banker
Woodforest National Bank
04.2020 - 09.2021
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Medication Technician
Agape Senior
01.2016 - 03.2020
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
Medical Receptionist
Grand Strand Pediatrics
08.2013 - 02.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Certificate - Medication Technician
Beacon Hill Career Training
Fort Lauderdale, FL06.2024
CERTIFICATE - PCA
NCO Online Academy
North Carolina06.2024
Associate of Science - Human Services
Ultimate Medical Academy
Clearwater, FL06.2019
CERTIFICATE - Medical Assisting
HOWARD ADULT TRAINING
Georgetown, SC05.2007
Skills
- Patient interaction
- Adaptable to change
- Answering questions
- Clinical Documentation
- Shipping procedures
- Preparing Shipments
- Biohazard Disposal
- Swab Collection
- Body Fluid Collection
- Urine Collection
- Cash Handling
- Customer Service
- Medication Administration
- Medication Reconciliation
- Front Desk Operations
- Medical Terminology
- Appointment Scheduling
- Telephone Etiquette
- HIPAA Guidelines
- Reminder calls
- Medical Billing
Certification
MEDICATION TECHNITION, PCA, MEDICAL ASSISTANT, ASSOCIATES HUMAN SERVICES
Timeline
Specimen Collector
Aegis Labs Corperation
10.2021 - Current
Banker
Woodforest National Bank
04.2020 - 09.2021
Medication Technician
Agape Senior
01.2016 - 03.2020
Medical Receptionist
Grand Strand Pediatrics
08.2013 - 02.2016
Certificate - Medication Technician
Beacon Hill Career Training
CERTIFICATE - PCA
NCO Online Academy
Associate of Science - Human Services
Ultimate Medical Academy
CERTIFICATE - Medical Assisting
HOWARD ADULT TRAINING
MEDICATION TECHNITION, PCA, MEDICAL ASSISTANT, ASSOCIATES HUMAN SERVICES
Similar Profiles
Alison InmanAlison Inman
Specimen Processor at Aegis Science LabsSpecimen Processor at Aegis Science Labs
Rebecca VarneyRebecca Varney
Registered Nurse (RN) at YesCare CorperationRegistered Nurse (RN) at YesCare Corperation
Nicholas CarpinoNicholas Carpino
A/R Analyst at UGI CorperationA/R Analyst at UGI Corperation