TAQWANA ALEXANDER
Rodeo,CA
Summary
Medical assistant and administrative support professional with customer service experience in healthcare and office settings. Handles vital signs, immunizations, specimen collection and processing, EHR documentation, and front-office coordination with care, accuracy, and a steady focus on patient comfort and workflow support.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Specimen Collector
Cordant Health Solutions
Fairfield, California
07.2026 - Current
- Collect urine, oral fluids, and hair samples in accordance with health and safety protocols.
- Greet and welcome 15-30 patients daily, confirming identity using official documents, ensuring compliance with protocols.
- Manage and safeguard chain of custody documents and tracking forms, ensuring accurate tracking for timely specimen delivery.
- Label, store, and package specimens accurately while maintaining a clean and sterile environment to ensure sample integrity.
Medical Assistant (Internship)
Health Right 360
San Francisco, CA
02.2026 - 03.2026
- Supported patient care by admitting 15-20 patients per day, gathering preliminary information, and preparing exam spaces for the Physician Assistant
- Conducted initial exams and recorded vital signs to gather information for physician review.
- Maintained and updated patient database in electronic health records to ensure accurate and accessible patient information.
- Cleaned and sterilized exam rooms, medical equipment, and common areas to ensure a safe environment for patients and staff.
- Contacted patients prior to scheduled telehealth appointments to confirm availability and readiness for Physician Assistant visits.
- Provided reassurance and clear communication to patients during appointment delays, enhancing overall patient satisfaction.
- Observed clinical procedures, including Pap smears, to strengthen understanding of workflow, patient communication, and provider support.
CONTACT REPRESENTATIVE
Internal Revenue Service
Oakland, US
01.2024 - 12.2024
- Negotiated payment arrangements with customers, resolving outstanding debts and preventing escalation of collection efforts
- Maintained accurate records of all collection activities, including phone calls, emails, and correspondence
- Identified trends in non-payment or late payments, recommending measures to mitigate future risks
- Processed complex tax resolution cases while streamlining payment arrangement protocols to improve taxpayer compliance
DISPATCHER
Ruan
Richmond, US
10.2021 - 01.2023
- Streamlined dispatch operations by monitoring driver locations and implementing responsive communication protocols.
- Coordinated driver schedules, enhancing on-time delivery rates and streamlining communications.
- Handled 10-12 driver inquiries and logistics, enhancing response times and service quality.
CSR - CUSTOMER SERVICE REPRESENTATIVE
On-Site Health & Safety
Rodeo, US
07.2019 - 02.2020
- Prioritized and resolved customer inquiries, improving satisfaction and reducing follow-up inquiries.
- Managed email communications—delivering timely and clear responses to customer questions.
- Streamlined data entry and filing processes, enhancing record accuracy and retrieval speed.
Education
Certification - Clinical Medical Assistant
San Francisco State University
San Francisco03-2026
A.A. - African American Studies
Fresno City College
05-2017
Skills
- Specimen handling
- Specimen processing
- Specimen labeling
- Specimen transportation
- Sample integrity checks
- Patient information gathering
- Patient identification verification
- Chain custody
- Electronic health records
- Phlebotomy
- Clinical documentation
- Healthcare software
- Epic (software)/ Sentry (software)
- Data entry proficiency
- Microsoft Office
- Customer Service
- Communication
- Patient interaction techniques
- Phone Etiquette
- Chain custody
- Patient interaction
Certification
Basic Life Support
Timeline
Specimen Collector
Cordant Health Solutions
07.2026 - Current
Medical Assistant (Internship)
Health Right 360
02.2026 - 03.2026
CONTACT REPRESENTATIVE
Internal Revenue Service
01.2024 - 12.2024
DISPATCHER
Ruan
10.2021 - 01.2023
CSR - CUSTOMER SERVICE REPRESENTATIVE
On-Site Health & Safety
07.2019 - 02.2020
Certification - Clinical Medical Assistant
San Francisco State University
A.A. - African American Studies
Fresno City College