Asmaa Hayek
Ringwood,NJ
Summary
Motivated biology student seeking to obtain a position in a health care facility where I can utilize my skills, knowledge and experience to provide quality health care.
Overview
11
11
years of professional experience
Work History
Genetics Laboratory Technician
CooperSurgical
12.2021 - 08.2023
- Performed complex molecular-based procedures on clinical samples with a high degree of quality and in accordance with standard operating procedures
- Analyzed clinical results and provides diagnoses
- Communicated and collaborated with other professionals within the company and clients, as needed
- Properly used and maintains laboratory equipment
- Performed clerical tasks associated with clinical cases, such as maintenance of specimen and case logs, preparation/documentation of assay worksheets, preparation of analysis sheets and clinical reports
- Received and verified clinical samples
- Witnessed hands-on clinical procedures
- Participated in lab maintenance (i.e., cleaning, annual/bi-annual/monthly maintenance of equipment, unpack supplies, etc.)
- Complied with Safety Standards and Good Lab Practices
- Performed additional duties or assignments as directed by management
Unit Associate
Morristown Medical Center
01.2021 - 12.2021
- Answer a high volume of phone calls, direct calls, and take messages
- File and maintain records
- Greet visitors, ascertain purpose of visit, and direct them to the appropriate staff or location
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Arrange hospital admissions and discharges for patients
- Call Rapid Response Team for coding
Customer Service Manager
Corrado’s Market
10.2012 - 04.2020
- Responded to customer requests with friendly, knowledgeable service and support
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Solved unresolved customer issues
- Completed documentation and logs each day and generated weekly reports detailing activities
- Trained staff on operating procedures and company services
- Updated customer orders from start to finish in an accurate and timely manner
- Answered a high volume of phone calls
Assistant General Manager
POC American Fusion & Sushi
03.2017 - 06.2018
- Handled cash in an accurate manner and prepared deposits
- Completed inventory purchases and oversaw restocking
- Motivated, trained and disciplined employees to maximize performance
- Managed front of house team schedule with an eye for coverage needs and individual strengths
- Negotiated and finalized contracts with new and existing customers
- Incorporated suggested changes to layouts and promotions to drive sales
- Set project timelines and kept teams on task to complete milestones to according to schedule
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Answered a high volume of phone calls
Customer Service
Walgreens
12.2014 - 01.2016
- Completed purchases and processed payments
- Conducted consultations to understand the client’s desired outcome and assessed skin type and face structure
- Met or exceeded sales goals on a regular basis
- Cultivated productive and positive relationships with customers built on loyalty and service
- Provided clients with personalized skincare recommendations to ensure they maintain healthy skin
- Kept up to date with industry standards, trends, and techniques
- Recommended appropriate products to meet customers’ individual needs
- Maintained a full stock of inventory and ensured proper sanitation
- Upsold additional products and services to increase sales numbers
- Executed basic banking and bookkeeping tasks
- Answered a high volume of phone calls
Education
Bachelor of Science - Biology
William Paterson University
High School Diploma - undefined
Lakeland Regional High School
06.2015
Skills
- Team leadership expertise
- Knowledgeable in medical terminology
- Critical thinking
- Cleanliness
- Efficient multi-tasker
- Customer service-oriented
- Organized
- Exceptional interpersonal communication
- Deadline-oriented
- Filing and record keeping
- Microsoft Office certified
- Time management
- Equipment calibration
- Biohazard safety
- Sterilization
- Pipetting
- Laboratory techniques such as: PCR, qPCR, Next-generation sequencing, Illumina SNP arrays, DNA extractions, Capillary electrophoresis: Sanger sequencing and fragment analysis
Languages
English
Arabic
Community Service
Al Mustafa Islamic Center, Delta Phi Epsilon’s ANAD (Anorexia Nervosa and Associative Disorders) Week, Delta Phi Epsilon’s Deepher Dude for cystic fibrosis, American Red Cross Blood Drive
Timeline
Genetics Laboratory Technician
CooperSurgical
12.2021 - 08.2023
Unit Associate
Morristown Medical Center
01.2021 - 12.2021
Assistant General Manager
POC American Fusion & Sushi
03.2017 - 06.2018
Customer Service
Walgreens
12.2014 - 01.2016
Customer Service Manager
Corrado’s Market
10.2012 - 04.2020
High School Diploma - undefined
Lakeland Regional High School
Bachelor of Science - Biology
William Paterson University