Jeffrey Curtis
Albion,IN
Summary
Dynamic leader with extensive experience at McDonald's, excelling in operations management and staff development. Proven track record of driving revenue growth through strategic planning and effective cost control. Skilled in fostering employee relations and enhancing customer satisfaction, resulting in increased loyalty and repeat business. Committed to operational excellence and team success.
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
33
33
years of professional experience
Work History
Behavioral Health Technician
Hickory Recovery
10.2025 - Current
- Monitored patient behavior and provided support during therapeutic activities.
- Collaborated with interdisciplinary teams to develop individualized treatment plans.
- Implemented crisis intervention strategies to ensure patient safety and well-being.
- Documented patient progress and reported changes to clinical staff promptly.
- Trained new staff on behavioral health protocols and best practices.
- Assessed patient needs and adjusted care strategies based on observations.
- Advocated for patient rights and ensured adherence to ethical standards in care delivery.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Prepared and submitted daily Type reports to management.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Taught clients how to complete basic household chores and prepare food.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Coordinated with external community resources as necessary, ensuring seamless transitions for patients requiring additional support services upon discharge from the facility.
- Educated families on mental health conditions and available resources, empowering them to better support their loved one''s journey towards wellness.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Asst General Manager
Red Roof Inn Franchising
05.2020 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Improved operational workflows, resulting in smoother running of establishment.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Conducted regular competitor analysis to stay ahead in market trends and offerings.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Upgraded technology systems, enhancing overall business efficiency and customer interaction.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
- Enhanced operational efficiency by streamlining inventory management processes.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
- Implemented customer feedback system, leading to improved service offerings.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Initiated local marketing campaign, increasing foot traffic and sales.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
General Manager
Mcdonalds
03.2015 - 05.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
Gubi's Bar and Grill
Lead Cook
12.1992 - 03.2005
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor Of Business Administration - Hotel, Resturant Restoration Management
Ash Ford
Skills
Staff management
Inventory control
Operations management
Staff development
Team leadership expertise
Employee relations
Food safety and sanitation
Training and development background
Employee scheduling
Customer relationship management (CRM)
Operations oversight
Budget control
Business development
Human resources
Sales techniques
Strategic planning skill
Process improvements
Sales forecasting
Financial reporting
Vendor relationship management
Customer retention
Workflow coordination
Menu development
Process improvement
Sales coaching
Resource allocation
Google drive
Program administration
Budgeting expertise
Procurement
Marketing initiatives
Business operations
Financial leadership
International business
Team leadership strength
Training and development skill
Promotions implementation
Financial leadership expertise
Budgeting and cost control
Business operations background
Teamwork and collaboration
Customer service
Staff hiring
Effective leader
Customer service management
Staff training/development
Scheduling
Employee motivation
Hiring and onboarding
Schedule management
Decision-making
Team leadership
Inventory management
Customer relations
Inventory tracking and management
Strategic planning
Payroll administration and timekeeping
Training management
Relationship building
Management team building
Quality assurance
Recruitment
Employee development
Administrative management
Delegating work
Staff scheduling
Policy development and enforcement
Cost analysis and savings
P&L management
Sales tracking
Performance evaluation and monitoring
Cost control
Performance improvements
Performance improvement
Performance evaluations
Financial management
Revenue forecasting
Proficient in Software
Records organization and management
Employee reviews
Department oversight
Purchasing and planning
Financial administration
Organizational structuring
Direct sales
Data analysis
Goal setting
Business growth initiatives
Sales strategies
Business management
Delegation
Cost reduction
Revenue generation
Assignment delegation
Desktops, laptops, and mobile devices
Financial planning
Finance and accounting oversight
Revenue growth
Marketing strategies
Sound judgment
Budget management
Timeline
Behavioral Health Technician
Hickory Recovery
10.2025 - Current
Asst General Manager
Red Roof Inn Franchising
05.2020 - Current
General Manager
Mcdonalds
03.2015 - 05.2020
Gubi's Bar and Grill
Lead Cook
12.1992 - 03.2005
Bachelor Of Business Administration - Hotel, Resturant Restoration Management
Ash Ford