Makia Howard

• Conducted client rounds to check on residents.
• Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
• Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
• Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.

• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
• Monitored cash drawers in Number checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
• Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Promoted a safe working environment by enforcing safety guidelines among team members consistently.
• Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

• Worked with customers to resolve cosmetic issues ( ex. Hair came out too light/ too dark, damaged hair, wrong skincare routine for skin type, etc.)

• Stocking and maintaining a clean, organized ,cheerful work environment.

• Quickly and efficiently fulfilling customer, inquiries, and needs.
• POS operations, as well as Cash handling

Open and closing operations

I was also working my way up to be an assistant manager for Sally’s once I completed my 6 months in my original roles as a color consultant. I left this job due to me having my son and not being around long enough to be eligible for maternity leave.

• Handled cash register operations and customer transactions to process payments.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Processed and stocked merchandise in accordance with store standards.
• Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
• Maintained store visual standards by setting up window and interior displays to merchandising guidelines.