Jeanine Amra
Lackawanna,USA
Summary
Motivated and detail-oriented professional with an Associate's degree in Business Administration and an Accounting Technician Certificate from Erie Community College (SUNY). Equipped with experience in behavioral health, retail, and administrative roles, complemented by strong interpersonal and technical skills. Familiar with accounting procedures, QuickBooks, and financial recordkeeping through completion of an Accounting Technician Certificate. Proven ability to manage responsibilities efficiently, solve problems independently, and provide exceptional service. Currently seeking to contribute value in an administrative or support capacity within a dynamic team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
OLV Human Services
06.2021 - 04.2022
- Provided direct support to children with autism, assisting with daily routines and behavioral challenges.
- Supported children through emotional outbursts and guided them in managing behaviors.
- Helped students with schoolwork and classroom tasks direction of the teacher.
- Assisted the teacher in planning and facilitating educational and recreational activities.
- Maintained detailed behavioral notes and progress documentation throughout the day.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
Fragrance Sales Associate
Lord & Taylor
10.2020 - 02.2021
- Exceeded sales targets through proactive customer engagement.
- Trained new team members on fragrance products and sales techniques.
- Maintained merchandising standards and managed inventory displays.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Facilitated seamless transactions by efficiently handling cash register operations, returns, and exchanges.
Beauty Advisor
Ulta Beauty
08.2016 - 03.2017
- Promoted product sales through customer education and demonstrations.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Cashier
Wegmans
01.2015 - 04.2016
- Processed transactions with speed and accuracy in high-volume setting.
- Maintained clean and organized workstations while providing excellent service.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Seasonal Sales Associate
Bath & Body Works
10.2013 - 01.2014
- Assisted with product selection, upselling, and promotional campaigns.
- Supported inventory restocking and store presentation.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associates Degree - Business Administration
Erie Community College (SUNY)
Buffalo, NY05.2025
Medical Office Assistant Certificate -
Buffalo Public Schools Adult Learning Center
Buffalo, NY04.2020
High School Diploma -
South Park High School
150 Southside Pkwy, Buffalo, NY 1422006.2013
Skills
- Customer Service & Reception
- Microsoft Word, Excel, PowerPoint & Access
- EMR Software: Medent & Lytec
- QuickBooks (basic proficiency)
- Medical Coding (ICD-9, ICD-10, CPT)
- Scheduling & Organizational Skills
- Transaction Entry & Posting
- Cash Handling & POS Systems
- Beauty & Cosmetics Sales
- Verbal & Written Communication
- Team Collaboration & Problem Solving
- Accounting Principles & Procedures
- Financial Recordkeeping & Reconciliation
- Accounts Payable/Receivable
- General Ledger & Journal Entries
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Mental health support
- Conflict resolution
- Crisis handling
- Patient observation
- Group facilitation
- Case documentation
- Behavior modification techniques
- Progress monitoring
- Behavioral management
- Trauma-informed care
- Time management
- Social skills development
- Critical thinking
- Decision-making
- Behavior observation
- Payment processing
- Data inputting
- Quickbooks
- Bank reconciliations
- Statement review
- Attention to detail
- Customer service
Certification
- Accounting Technician Certificate
- Medical Office Assistant Certificate
- Medical Terminology Award
- Valid Driver’s License
Training
- Practical coursework included:
- - Basic Accounting Principles
- - Financial Reporting
- - Bookkeeping with QuickBooks
- - Payroll Processing
- - Spreadsheet & Database Software (Excel & Access)
Timeline
Behavioral Health Technician
OLV Human Services
06.2021 - 04.2022
Fragrance Sales Associate
Lord & Taylor
10.2020 - 02.2021
Beauty Advisor
Ulta Beauty
08.2016 - 03.2017
Cashier
Wegmans
01.2015 - 04.2016
Seasonal Sales Associate
Bath & Body Works
10.2013 - 01.2014
High School Diploma -
South Park High School
Associates Degree - Business Administration
Erie Community College (SUNY)
Medical Office Assistant Certificate -
Buffalo Public Schools Adult Learning Center
Similar Profiles
Madison GodwinMadison Godwin
Education Aide at OLV Human ServicesEducation Aide at OLV Human Services
STEPHANIE MADEJASTEPHANIE MADEJA
Speech Language Pathologist at OLV Human ServicesSpeech Language Pathologist at OLV Human Services
Sarah DohertySarah Doherty
Residence Manager at OLV Human ServicesResidence Manager at OLV Human Services
Sara SalehSara Saleh
NA at UBMD Orthopedic & Sports MedicineNA at UBMD Orthopedic & Sports Medicine
ALAWI ELZAHIRIALAWI ELZAHIRI
HVAC Technician at Allied mechanicalHVAC Technician at Allied mechanical