Victoria Moore
Tucson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Behavioral Health Technician
Community Partners
Tucson, AZ
01.2023 - 03.2023
- Built and maintained positive staff relationships to promote teamwork and better serve members
- Prepared and submitted daily reports to management regarding visits
- Charted on each member daily.
- Counseled and mentored members on behavior and managing life.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Coordinated care for members.
- Transported and accompanied members to and from appointments.
- Performed Life skills training during visits
- Assisted with art therapy
Cashier/bartender
Casino Del Sol
Tucson, AZ
03.2022 - 03.2023
- Operated cash register for cash, debit and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet
- Restocked and organized products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Nursing Assistant In Training
Sapphire Estates Rehab Facility
Tucson, AZ
11.2021 - 02.2022
- Provided customized care according to individual health plan.
- Worked alongside certified nursing assistants to check vitals and tend to patient need.
- Maintained compliance with HIPAA and organizational privacy-protecting policies.
- Assisted medical supply requisitioning to maintain inventory.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
Sales Associate
IKEA
Norfolk, VA
02.2019 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
Caregiver
Prileo Home Care
Tucson, AZ
08.2017 - 12.2018
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Customer Service Representative
United Healthcare
Tucson, AZ
04.2018 - 11.2018
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Found physicians that were in network, enrolled new customers, informed of changes in policy and updated customer information.
Food and Beverage Cashier
Casino Del Sol
Tucson, AZ
03.2018 - 10.2018
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Provided correct change to customers while following cash handling policies and procedures.
- Engaged customers to help create superior food and beverage experience.
- Replaced CO2 tanks and soda syrups when depleted.
- Inventoried par stock levels in coolers and racks.
Ava Event Center Cashier
Casino Del Sol
Tucson, AZ
03.2014 - 10.2015
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Caregiver
Abil-direct
Tucson, AZ
05.2014 - 09.2015
- Conferred with supervisor to discuss patient condition and medical care.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep and eating patterns in medical record books.
Customer Service Representative
Afni Inc, Verizon
Tucson, AZ
06.2013 - 07.2014
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Promoted available products and services to customers during service, account management and order calls.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Assistant Bookkeeper
Gateway Communications
Tucson, AZ
02.2013 - 04.2013
- Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
- Compiled and analyzed variety of complex accounting and statistical information to prepare financial statements.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
Office Assistant
Helzberg Diamonds
Tucson, AZ
11.2012 - 02.2013
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Informed customers of current store promotions to encourage additional sales purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Education
Bachelor Of Science In Nursing - Nursing
Grand Canyon University
Tucson, AZBachelor Of Science - Healthcare Administration
Pima Medical Institute
Tucson, AZ06.2021
Associates Degree - Health Care Administration
Pima Medical Institute
Tucson, AZ06.2016
Certification - Medical Assistant
Pima Medical Institute
Tucson, AZ08.2015
Skills
- Customer Relations
- Microsoft Excel
- Accounting Softwares
- Active Listening
- Positive Interactions
- Speaking Clearly
- Management of Financial Resources
- Operations Analysis
- Adaptable and Flexible
- Electronic Medical Record (EMR) Software
- Critical Thinking
- Complex Problem-Solving
- Operation Monitoring
- Telephone Reception
- Detail-Oriented
- Troubleshooting
Timeline
Behavioral Health Technician
Community Partners
01.2023 - 03.2023
Cashier/bartender
Casino Del Sol
03.2022 - 03.2023
Nursing Assistant In Training
Sapphire Estates Rehab Facility
11.2021 - 02.2022
Sales Associate
IKEA
02.2019 - 09.2019
Customer Service Representative
United Healthcare
04.2018 - 11.2018
Food and Beverage Cashier
Casino Del Sol
03.2018 - 10.2018
Caregiver
Prileo Home Care
08.2017 - 12.2018
Caregiver
Abil-direct
05.2014 - 09.2015
Ava Event Center Cashier
Casino Del Sol
03.2014 - 10.2015
Customer Service Representative
Afni Inc, Verizon
06.2013 - 07.2014
Assistant Bookkeeper
Gateway Communications
02.2013 - 04.2013
Office Assistant
Helzberg Diamonds
11.2012 - 02.2013
Bachelor Of Science In Nursing - Nursing
Grand Canyon University
Bachelor Of Science - Healthcare Administration
Pima Medical Institute
Associates Degree - Health Care Administration
Pima Medical Institute
Certification - Medical Assistant
Pima Medical Institute