Athena Dezonie
Saint Cloud,FL
Summary
Compassionate and resilient Behavioral Health Technician with a proven track record at Park Place, excelling in crisis intervention and conflict de-escalation. Skilled in active listening and documentation, I foster positive relationships and enhance client care through therapeutic activities, ensuring safety and promoting self-awareness.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Behavioral Health Technician
Park Place
03.2025 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
Customer Service Representative
CVS Caremark
07.2020 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled high-pressure scenarios with composure, ensuring effective conflict resolution.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Saint Cloud High School
Saint Cloud, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
Timeline
Behavioral Health Technician
Park Place
03.2025 - Current
Customer Service Representative
CVS Caremark
07.2020 - 08.2024
Saint Cloud High School