Jeff Isbell
Girard
Summary
Managerial professional with proven expertise in team leadership and organizational planning. Successfully trained employees to independently manage daily operations and enhance customer satisfaction. Recognized for delivering quality results through effective communication and collaboration. Committed to continuous improvement and achieving organizational objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
George Junior Republic in Pennsylvania
Grove City
06.2025 - Current
- Coordinated comprehensive care strategies with multidisciplinary teams.
- Provided crisis intervention support during high-stress situations.
- Educated residents on coping strategies and life skills development.
- Maintained a safe, supportive environment for all participants.
- Documented behavioral incidents to ensure accurate record-keeping.
- Monitored patient safety throughout all facility areas.
- Established professional relationships with clients, staff, and the public.
- Enforced regulations regarding client care while ensuring safety.
Intensive Case Specialist
Counseling Center of Columbiana County
08.2024 - Current
- Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in case management.
- Established strong relationships with clients whom are resistant to intervention and treatment, understanding their needs and advocating on their behalf.
- Assisted in training new Case Specialists to ensure consistent quality of work.
- Conducted comprehensive assessments of clients'' needs, developing tailored strategies for each individual case.
- Increased client satisfaction by providing timely updates, addressing concerns, and offering solutions to problems.
- Strengthened partnerships with external organizations by fostering open communication channels and facilitating inter-agency cooperation when necessary.
- Demonstrated adaptability and flexibility when handling challenging cases, employing creative problem-solving techniques to achieve successful outcomes.
- Developed expertise in specialized areas of casework, becoming a go-to resource for colleagues seeking advice or guidance.
Residential Group Living Manager
Youth Intensive Services
08.2023 - Current
- Ensured compliance with Ohio Administrative Codes and CARF regulations.
- Maintained thorough documentation audits and timely submission to required parties.
- Oversaw daily operations and procedural routines of facility.
- Managed and motivated employees for productivity and engagement.
- Ensured safety and security of residents at all times.
- Accomplished multiple tasks within established deadlines.
- Coordinated and managed residential programs effectively.
- Resolved staff conflicts through active listening and mediation.
Correctional Officer
Trumbull Correctional Institution
06.2020 - 08.2023
- Enforced and adhered to all facility policies and rules
- Provided and maintained security throughout the entirety of shift for both inmates and staff
- Member of SRT (Special Response Team) – highly trained in the following: Crisis negotiation, use of less lethal munitions such as stingerball grenades, riot shotgun and munition, OC, pepperball gun, use of combat shotgun with advanced training in active shooter, room clearing, emergency response, critical risk and transport inmates, blood tracking for escaping and evading inmates, riot contingencies…etc
- Provided swift and effective response to emergency situations where life and death were a consideration due to violent circumstances
- Conducted count multiple times through shift to ensure inmate population was present and accounted for
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Residential Supervisor
Youth Intensive Services
09.2019 - 06.2021
- Safeguarded facility access, monitoring entrances and screening visitors
- Protected staff through careful monitoring of entrances, exits and CCTV feeds
- Kept detailed records of incidents, activities, and Resident counts
- Coordinated responses to emergencies such as assaults and AWOL
- Managed staff with focus on alert, courteous, and professional behavior
- Uncovered and removed contraband during routine and surprise inspections
- Restrained clients with physical restraints
- Passed medication to all clients
- Kept records and drafted reports detailing offender movements or rule violations
- Detected and removed contraband through unscheduled room inspections
- Reduced incident risk by remaining alert for signs of disorder or tension
Education
High School Diploma -
Yough High School
Herminie, PASome College (No Degree) - Political Science and Government
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Certified as an SCM Instructor in SCM De-escalation and Crisis management
- Problem mediation
- Strong leadership qualities
- Supervision of staff
- Facility inspection
- Written communication
- Team leadership
- Decision-making
- Verbal and written communication
- Staff training and development
- Complex Problem-solving
- Goal setting
- Documentation and reporting
- Relationship building
- Staff management
Personal Information
Age: 33
Certification
- First Aid/CPR/AED infant and adult Instructor
- Safe Crisis Management certified Instructor
- First Aid Certification
- Ohio Driver's License
Timeline
Behavioral Health Technician
George Junior Republic in Pennsylvania
06.2025 - Current
Intensive Case Specialist
Counseling Center of Columbiana County
08.2024 - Current
Residential Group Living Manager
Youth Intensive Services
08.2023 - Current
Correctional Officer
Trumbull Correctional Institution
06.2020 - 08.2023
Residential Supervisor
Youth Intensive Services
09.2019 - 06.2021
High School Diploma -
Yough High School
Some College (No Degree) - Political Science and Government
Slippery Rock University of Pennsylvania