Asmae M Saad
Colorado Spring,CO
Overview
14
14
years of professional experience
Work History
Tea Brewer and Sales Person
Yellow Mountain Tea House
01.2023 - Current
- Read temperature, flow, and other meters and documented information.
- Maintained accurate records of brewing activities, enabling data-driven decision making for process improvements.
- Supported marketing, customers service, and delivery processes with subject matter expertise.
- Provided exceptional customer service during brewery tours, generating positive feedback from visitors.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased sales and customer satisfaction through personalized servicing.
- Achieved or exceeded company-defined sales quotas.
- Trained new employees on customer service,and organizing strategies.
- Worked well in a team setting, providing support and guidance.
French Tutor
Self-employeed
01.2010 - 02.2024
Manager
Coffe Gelato Place
04.2022 - 01.2023
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Organized storage areas for easy access to ingredients and supplies, minimizing wasted time during busy periods.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Enhanced kitchen efficiency by implementing streamlined prep processes and improving workflow management.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
Customer Service
Call Center
04.2017 - 03.2022
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided professional services and support in a dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Built relationships with customers using strong persuasion and active listening skills.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Utilized sales techniques to build customer interest and close sales.
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
- Asked pertinent questions to understand customer requirements.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
No Degree - Pilot
AERO CLUB
Colorado Springs, COBachelor of Science -
OFPPT COLLEGE
Morocco2021
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Tea Brewer and Sales Person
Yellow Mountain Tea House
01.2023 - Current
Manager
Coffe Gelato Place
04.2022 - 01.2023
Customer Service
Call Center
04.2017 - 03.2022
French Tutor
Self-employeed
01.2010 - 02.2024
No Degree - Pilot
AERO CLUB
Bachelor of Science -
OFPPT COLLEGE
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