Overview
Work History
Education
Languages
Timeline
Generic

Asmae M Saad

Colorado Spring,CO

Overview

14
14
years of professional experience

Work History

Tea Brewer and Sales Person

Yellow Mountain Tea House
01.2023 - Current
  • Read temperature, flow, and other meters and documented information.
  • Maintained accurate records of brewing activities, enabling data-driven decision making for process improvements.
  • Supported marketing, customers service, and delivery processes with subject matter expertise.
  • Provided exceptional customer service during brewery tours, generating positive feedback from visitors.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Increased sales and customer satisfaction through personalized servicing.
  • Achieved or exceeded company-defined sales quotas.
  • Trained new employees on customer service,and organizing strategies.
  • Worked well in a team setting, providing support and guidance.

French Tutor

Self-employeed
01.2010 - 02.2024

Manager

Coffe Gelato Place
04.2022 - 01.2023
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Organized storage areas for easy access to ingredients and supplies, minimizing wasted time during busy periods.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Enhanced kitchen efficiency by implementing streamlined prep processes and improving workflow management.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Passionate about learning and committed to continual improvement.

Customer Service

Call Center
04.2017 - 03.2022
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Provided professional services and support in a dynamic work environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
  • Utilized sales techniques to build customer interest and close sales.
  • Developed customized scripts for specific client needs, resulting in higher conversion rates.
  • Asked pertinent questions to understand customer requirements.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

No Degree - Pilot

AERO CLUB
Colorado Springs, CO

Bachelor of Science -

OFPPT COLLEGE
Morocco
2021

Languages

Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional

Timeline

Tea Brewer and Sales Person

Yellow Mountain Tea House
01.2023 - Current

Manager

Coffe Gelato Place
04.2022 - 01.2023

Customer Service

Call Center
04.2017 - 03.2022

French Tutor

Self-employeed
01.2010 - 02.2024

No Degree - Pilot

AERO CLUB

Bachelor of Science -

OFPPT COLLEGE
Asmae M Saad