Asmita Deshmukh
Gilbert,AZ
Summary
A dynamic and detailed oriented Business analyst with hands-on experience in SDLC, AGILE and Waterfall methodologies. Proficient in bridging technical and business needs to deliver impactful solutions in domains like Banking, Healthcare and e-Commerce. Skilled in stakeholder management, requirement analysis and gathering and business process improvement. Passionate about leveraging analytical and problem-solving skills to enhance operational efficiency and drive success to client.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project 2 - Healthcare Client – Waterfall Project (Inflight)
JVMH Infotech
05.2024 - Current
- Helped to create and translate user stories to define the functions the system must provide, and to facilitate requirements management.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with user testing of systems, developing, and maintaining quality procedures, and ensuring that appropriate documentation is in place.
- Communicated with key stakeholders throughout the project lifecycle, constantly updating them on benefits and risks associated with the project.
- Created Requirements Traceability Matrix (RTM) to track various documents, designs and to ensure all requirements were completed.
- Reviewed the Business Requirement Document (BRD) to ensure all requirements were clearly identified and documented and conducted sign-off sessions with stakeholders.
- Communicated on changing functional and non-functional requirements with architects, developers, and testers through JIRA.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Project 1 – Mobile App Development for US State Client – Agile Project
JVMH Infotech
04.2024 - Current
- Translated high-level business requirements into user stories, facilitating successful development of tax payment app across Android/IOS platforms.
- Led SCRUM ceremonies like sprint planning, daily stand-ups, grooming, review, and retrospective meetings, ensuring adherence to Agile principles and achieving a 25% increase in project velocity.
- Facilitated breaking down EPICs into User stories and Estimation of User Stories using estimation techniques.
- Analyze, design and implementation of multiple work initiatives to provide technical solutions, such as imports, reporting and queues processes for multiple markets
- Facilitated the SCRUM ceremonies like Sprint planning meeting, Daily Stand-Up Meeting, Sprint Review, and Sprint Retrospective meetings.
- Efficiently handled team and organizational impediments as a Scrum Master by fostering a conducive environment for efficient team work.
- Used JIRA for issue tracking, User Story management and requirement traceability and created, managed, tracked and analyzed Sprint Burn down Chart and Product Burn Down chart to estimate sprint velocity, Development team’s capacity and release planning respectively. Maintained SCRUM Task Board for project.
- Proficient in writing User Stories using INVEST in Product Backlog along with the Product Owner as per the business and the technical needs using prioritizing techniques like MoSCoW.
- Responsible for maintaining the change notification request document and communicating with the developers in each iteration review meetings
- Functioned as the liaison between the business, operations, and the technical areas throughout the project life cycle.
- Interfaced with the client as part of requirements gathering and elicitation to finalize the project scope.
- Created and translated user stories to define the functions the system must provide, and to facilitate requirements management.
- Created Requirements Traceability Matrix (RTM) to track various documents, designs and to ensure all requirements were completed.
- Reviewed the Business Requirement Document (BRD) to ensure all requirements were clearly identified and documented and conducted sign-off sessions with stakeholders.
- Communicated on changing functional and non-functional requirements with architects, developers, and testers through JIRA.
Customer Service Representative
Walmart
05.2024 - 05.2025
- Processing Customer Transactions
- Maintaining Cash Registers
- Handling Customer complaints
- Implementing store policies
- Keeping up to date, on new products and promotions
- Managing point of sale
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Zeon Solutions
04.2005 - 08.2006
- Understand and document customer requirements and translate them to product/ project team.
- Follow-up with customers for potential sales opportunities
- Meet up with Client Business & IT team for Product demo.
- Work with product and sales teams to put together proposals.
- Proposal presentation to client.
- Writing Test cases and Test scripts
- Application testing and document results.
- Testing status monitoring and reporting progress to IT leadership team.
- Escalation Management.
Education
Master of Computer Science -
01.2005
Skills
- Requirement gathering, analysis and documentation BRD, FRD/ FSD, RDD etc
- Stakeholder management and collaboration
- Business Process Modeling
- Agile & Scrum Ceremonies like scrum planning, story grooming, daily scrum, sprint demo, sprint retrospective
- Presales
- Data Visualization: MS Excel, Power BI & Tableau
- Software Quality Testing
- JIRA, Confluence
Certification
- Software Quality Testing (SQTL)
- Professional Scrum Master - I
Timeline
Customer Service Representative
Walmart
05.2024 - 05.2025
Project 2 - Healthcare Client – Waterfall Project (Inflight)
JVMH Infotech
05.2024 - Current
Project 1 – Mobile App Development for US State Client – Agile Project
JVMH Infotech
04.2024 - Current
Zeon Solutions
04.2005 - 08.2006
Master of Computer Science -
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