HEMANGSHI GOHEL
Summary
Results-driven Salesforce Admin-certified Business Analyst with over 7 years of experience in IT, specializing in process improvement, stakeholder engagement, data analytics, and enterprise solutions.
Overview
7
7
years of professional experience
5
5
Certification
Work History
Associate Project Manager/Project Admin
qBotica
03.2024 - 11.2025
- Worked for Business Processes relating to SAP Finance, Controlling (FICO) and OneStream Integration to SAP.
- Identified the stakeholders, developed a stakeholder list and created stakeholder assessment matrix to prioritize them.
- Writing moderate to complex SQLs to do database testing /back end testing and creating test data.
- Gathered requirements from stakeholders for provider management and member management.
- Maintained a requirements work plan and assessed the performance metrics of the team members.
- Created action filters, parameters and calculated sets for preparing dashboards and worksheets in Tableau.
- Created business process documents, training documentation and provided training on SAP transactions.
- Did workflows, Business Requirements Document (BRD) and Systems Requirements Specification (SRS) and mapping rules/consolidation, adhoc analysis, report drill downs using OneStream
- Manages updates to infrastructure/services/websites/applications to internal administrative process focus on needs and requirements.
- Supported Project manager and assisted with daily tasks.
- Developed the User Interface (UI) prototypes to capture and validate requirements and spike solutions to the current problem.
- Implemented Tableau mobile dashboards via Tableau mobile application
- Oversee a team of project marketing coordinators in tracking and evaluating the outcomes of their assignments and projects.
- Work with the Business Analysis (BA) team, with a strong focus on understanding clients' requirements and creating Process Definition Documents (PDD).
- Generation of administrative sales reports for the project
- Supported in the Project Database Cleaning closing, validating and documenting the missing information of approximately 40 Projects, allowing that way the generation of more accurate financial reports for the area
- Collaborated with the sales team to manage client follow-ups, ensuring timely communication and enhancing customer satisfaction.
- Making reports and dashboards on a sale's weekly basis from HubSpot.
- Responsible for working with customers to gather the requirements and created functional specifications and created the dashboards using Tableau.
- Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
- Involved in organizational migration from Salesforce Classic to the Salesforce Lightning Experience, including identifying existing functionality unsupported by Lightning and planning department based migration
- Wrote and called SQL Stored Procedures for data analysis and data validation. Maintaining quality levels with the use of agile development practices such as automated testing, continuous integration, and refactoring, in addition to regression testing.
- Create and evolve the Salesforce Marketing Cloud strategy and coordinate go-to-market efforts
- Created risk and issue logs and escalated critical breakpoints. Used Rational Clear Quest for tracking issues.
- Gathered requirements to implement rules-based environment for calculation of discounts and surcharges that would be expanded based on future needs.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Process Associate
Tata Consultancy Services (TCS)
02.2012 - 10.2014
- Take the lead in formulating business requirements using the appropriate format.
- Performed the role of Business Analyst and interacted with various business user groups to gather the requirements for salesforce.com CRM implementation
- Created use cases based on the specified requirements.
- Improved the existing business workflow in response to process changes.
- Conducted project audits to ensure no observations or discrepancies.
- Analyzed productivity benefit data across all teams in the unit and obtained approval from senior management.
- Wrote Standard Operating Procedures (SOP s) for all aspects of the validation life cycle
- Provide an explanation to business users the application logic for displaying reports on the user interface.
- Extensive experience in Business Process Modeling like developing use cases, data models, activity diagrams, functional.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Conducted individual and group JAD sessions with business stakeholders and technical units requirements, executing, and maintaining test plans, specifications, and test cases in Quality Center and Remedy.
- Wrote SQL Queries to fetch complex data from different tables in remote databases using joins, database links and formatted the results into reports and kept logs.
- Worked extensively with developing business rules engine enabling the business rules such as referral, prior authorization, eligibility, claims processing, and billing are essential.
- Sound understanding of gap analysis, requirement management, risk analysis, and project plans.
- Experience in SharePoint best practices and advice regarding site set-up, security, maintenance, and future needs.
- Excellent communication and interpersonal skills for effective interaction with clients.
- Detail-oriented, energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on experience with presentation and client/customer relation skills.
- Strong analytical, administration, and problem-solving skills to maintain high-quality standards.
Customer Service Associate (Agent)
WNS Global Services
01.2007 - 06.2009
- Work included understanding key business drivers and economics, gathering requirements and processes for call center and sales office employees, developing a testing strategy and related functional, unit, and system test scripts, and working with a third-party training organization to develop end-user training curricula.
- Allocation of daily work by rotation to each agent before the shift
- Preparing weekly Shift Logs, Performance, and Team Productivity reports
- Assemble and allocate audit staff to the project, including monitoring and reporting medical device audit progress and results to stakeholders.
- Quality Checks. Handled queries on the floor in the absence of Team Leaders
- Had made training documentation and trained new staff
- Developed use cases, workflow, screen mock-ups, and conversion requirements.
- Involved in detailing project mission, data process flow diagrams, and timelines.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Sales Executive
SOTC
07.2006 - 12.2006
- Handled Tour Packages for traveling and taking responsibility for making their Visas
- Handled daily customer queries for any doubts about the package for their tour
- Received feedback from customers
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
Master's - Science and Management Data Analytics (MSMDA)
University of North America
Bachelor of Arts (B.A) - Psychology
The D G Ruparel College of Arts, Science & Commerce, Mumbai University
Mumbai04-2005
Skills
- Experience in managing EMR and EHR system deployments
- Proficient in business analysis within the IT sector
- Proven ability to understand client business needs, translate them into technical requirements, and deliver high-impact solutions
- Strong knowledge of SAP finance and controlling modules
- Ability to develop and maintain good working relationships with team members and customers
- Experienced in Salesforcecom platform management and optimization
- Skilled in coordinating with cross-functional teams for requirement gathering, project execution, and stakeholder reporting
- Experience utilizing analysis skills, implementing projects in an automation environment, and interacting with business stakeholders and technical staff
- Experienced in SQL and PL/SQL for backend validation and enterprise reporting
- Experience in Tableau dashboard design and implementation for operational and executive reporting
- Strong understanding of data services, ETL processes, and working with structured datasets for analytics and insights
- Developed Business Requirement Documents (BRD), Functional Specification Documents (FSD), Use Cases, Process Flows, and Requirement Traceability Matrix (RTM)
- Hands-on experience in process improvement initiatives, gap analysis, and workflow automation using business analysis best practices
- Adept in project documentation and Agile methodologies including Scrum ceremonies, sprint planning, and backlog grooming
- Experience in working on automation solutions and supporting digital transformation efforts within service-based organizations
- Familiar with tools such as JIRA, Confluence, SharePoint, and MS Visio for collaboration, task tracking, and visual modeling
- Sound knowledge of QA processes including writing test cases, test plans, and performing UAT and regression testing
- Ability to work independently and collaboratively, with excellent communication and presentation skills for client-facing roles
- Recognized for being a proactive, detail-oriented, and analytical team player, with proven problem-solving abilities
Certification
- Salesforce Administrator Certified (March 2024)
- Introduction to RPA and Automation, Diploma of Completion (April 2024)
- UiPath Task Capture, Certified
- UiPath Data Service, Certified
- UiPath Business Analysis Fundamentals, Certified
- HubSpot certified
Awards
Received awards from internal stakeholders of WNS & TCS
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Marathi
Limited Working
Technical Proficiencies
Software Tester | Microsoft Office Suite | UiPath | Salesforce
Leadership Experience
Vice President, Student Government
The University of North America, Virginia — July 2024
- Providing leadership and support to the student government, representing student interests in decision-making processes.
- Assisting the President in overseeing student activities, events, and initiatives to enhance campus life.
- Collaborating with university administration to address student concerns and implement new policies.
- Led committees, organized meetings, and coordinated with various student organizations to promote engagement and inclusivity on campus.
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Flexible work hoursWork-life balanceWork from home optionCareer advancementCompany CulturePersonal development programsHealthcare benefitsPaid time offTimeline
Associate Project Manager/Project Admin
qBotica
03.2024 - 11.2025
Process Associate
Tata Consultancy Services (TCS)
02.2012 - 10.2014
Customer Service Associate (Agent)
WNS Global Services
01.2007 - 06.2009
Sales Executive
SOTC
07.2006 - 12.2006
Master's - Science and Management Data Analytics (MSMDA)
University of North America
Bachelor of Arts (B.A) - Psychology
The D G Ruparel College of Arts, Science & Commerce, Mumbai University
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