ASPEEN CARLTON
Temple,TX
Summary
Dynamic and detail-oriented professional with over 8 years of experience as an Army combat veteran, adept at thriving in fast-paced environments and consistently meeting tight deadlines. Proven expertise as a Technical Support Representative, delivering clear and actionable guidance that enhances customer satisfaction and supports engineering initiatives. Strong analytical, communication, and teamwork skills facilitate quick adaptation to new challenges and foster a collaborative atmosphere. Committed to continuous learning and growth, with a positive attitude and dedication to driving team success.
Overview
2027
2027
years of professional experience
Work History
Recreational Specialist
Job Corps Center
Manhattan, KS
11.2025 - Current
- Organized and led recreational activities designed to meet the varied needs of over 120 students aged 16-24 on a daily basis.
- Analyzed participant engagement, providing recommendations to improve program offerings and effectiveness.
- Established and crafted strategies for promoting physical fitness, teamwork, and healthy living.
- Administered accurate documentation of participant attendance, equipment inventory, and program expenses for optimal budget oversight.
- Arranged volunteer activities for program participants, promoting social responsibility and deepening community ties.
Senior Helpdesk IT Specialist
United States Army
Fort Riley, KS
2023 - 2025
- Mitigate network downtime by thoroughly monitoring connectivity and software issues, promptly addressing challenges to sustain seamless operations and minimize user disruptions.
- Carried out periodic maintenance on computer systems improving overall performance and reliability.
- Coached personnel on new software applications strengthening user competency and confidence.
- Advised junior team members on IT support best practices, promoting professional advancement and skill enhancement.
- Implemented ticketing systems to organize and address processing of support actions and requests.
- Directed daily IT operations for over 5000 end users, ensuring seamless coordination of devices, email accounts, and multi-user communication systems.
- Oversaw handling of sensitive and confidential information while enforcing strict adherence to data protection policies
Vehicle Maintenance Supervisor
United States Army
Fort Carson, CO - Fort Campbell, KY
2017 - 2023
- Directed maintenance operations, maintaining alignment with military standards and safety protocols.
- Oversaw scheduling and logistics for vehicle inspections and repairs, streamlining workflow processes.
- Educated and supervised junior mechanics regarding diagnostic procedures and equipment handling techniques.
- Assessed performance metrics to uncover areas for operational improvement in maintenance team.
- Upheld safe working environment by mandating adherence to established safety guidelines and protocols.
- Increased fleet efficiency via deployment of preventive maintenance program for all vehicles.
- Managed efficient teams of up to 14 employees.
Assistant Manager
Pro Image Sports
Temple, TX
2015 - 2017
- Coordinated daily operations, ensuring store consistently delivered superior customer service.
- Refined inventory management processes improving stock levels and product availability.
- Executed merchandising strategies to enhance product visibility and stimulate sales growth.
- Sustained pristine, secure, and orderly store conditions to improve customer experience.
- Directed daily cash reconciliations, guaranteeing accurate financial reporting while minimizing discrepancies.
Education
Science in Supervision And Project Management -
University of North America
Fairfax2027
Informational Technology Advanced Leaders Course - Informational Technology
U.S. Army Cyber Center of Excellence
Fort Gordon, GA2025
Informational Technology Specialist Certification - Informational Technology
U.S. Army Cyber Center of Excellence
Fort Gordon, GA2024
Wheeled Vehicle Mechanic Certification - Wheeled Vehicle Mechanic
U.S. Army Ordnance Training Support Facility
Fort Lee, VA2017
High School Diploma -
Temple High School
Temple, TX2014
Skills
- IT troubleshooting
- Problem-solving skills
- Information security
- End user support
- Activity planning
- Facility management
- Ticketing system
- Goal oriented
- Conflict resolution
- Policy enforcement
Timeline
Recreational Specialist
Job Corps Center
11.2025 - Current
Senior Helpdesk IT Specialist
United States Army
2023 - 2025
Vehicle Maintenance Supervisor
United States Army
2017 - 2023
Assistant Manager
Pro Image Sports
2015 - 2017
Science in Supervision And Project Management -
University of North America
Informational Technology Advanced Leaders Course - Informational Technology
U.S. Army Cyber Center of Excellence
Informational Technology Specialist Certification - Informational Technology
U.S. Army Cyber Center of Excellence
Wheeled Vehicle Mechanic Certification - Wheeled Vehicle Mechanic
U.S. Army Ordnance Training Support Facility
High School Diploma -
Temple High School