Aspen Antle
Azamara
Wichita,KS
5
years of professional experience
Analytical accounting professional with experience in commission reconciliation, financial reporting, and internal controls. Known for identifying payment errors, resolving complex discrepancies, and partnering with finance, sales, and payroll teams. Improved commission process efficiency and supported over $3M in commission recalls.
Work History
Staff-accountant
3 Years- Prepared journal entries and account reconciliations supporting month-end close accuracy.
- Processed accounts payable transactions, verifying coding, approvals, and supporting documentation.
- Analyzed general ledger activity to resolve discrepancies and maintain financial integrity.
- Assisted with balance sheet reconciliations and cleared outstanding variances promptly.
- Calculated commission payments using sales data, payout rules, and compensation plans.
- Reconciled commission reports, identifying discrepancies and correcting payment errors.
- Collaborated with sales, finance, and payroll teams to resolve payment inquiries.
- Maintained detailed commission records, supporting audit readiness and reporting accuracy.
- Resolved complex commission issues through dedicated research and problem-solving skills, leading to increased satisfaction among travel agents.
- Improved efficiency in the commission process by optimizing data entry and validation procedures.
- Reduced errors in commission calculations by maintaining up-to-date knowledge of plan structures and requirements.
- Streamlined collections processes for increased efficiency, utilizing advanced software tools and data analysis techniques. Leading to over 3M in commission recalls for past system errors.
Refunds Specialist
5 Months- Processed guest refunds for cancellations, itinerary changes, and service adjustments with precise account reconciliation.
- Reviewed folio discrepancies, payment reversals, and credit card chargebacks to ensure accurate resolution.
- Collaborated with reservations, guest relations, and finance teams to resolve refund inquiries efficiently.
- Applied company refund policies consistently while handling sensitive guest issues with professionalism.
- Documented refund cases, approvals, and correspondence in internal systems for clear audit support.
- Resolved escalated refund requests by analyzing transaction history and identifying root-cause errors.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
Star Agent
1 Year 7 Months- Resolved inquiries from top agencies regarding fares, promotions, and cruise documentation with clear service standards.
- Coordinated with travel advisors to support smooth booking workflows and guest satisfaction.
- Managed guest reservations, ensuring accurate booking details and timely itinerary updates.
- Processed changes, cancellations, and special requests while maintaining reservation accuracy.
- Worked effectively in fast-paced environments.
- Managed independent task completion and partnered with team members to support shared deliverables.
- Proactively acquired new knowledge and adjusted approach to perform effectively in new situations.
- Delivered concise, professional verbal and written communication to convey information clearly.
- Escalated complex concerns to supervisors to support timely issue resolution and maintain operational continuity.
- Maintained service quality by verifying account details and correcting data entry errors.
Skills
Bank reconciliation
Accounts receivable
Financial reporting
Microsoft Excel proficiency
Internal / external audits
Compliance monitoring
Attention to detail and organization
Problem-solving
Dependable and responsible
Creativity
Decision-making
Fast learner
Accomplishments
- Documented and resolved commission payment errors which led to updating processes and over 3 million USD recovered back.
- Collaborated with IT team in the development of new commissions inbox to better maintain and track workload and output.
- Achieved 3 system upgrades by completing testing assigned with accuracy and efficiency.
- Responsible for handling customer and travel agent account inquiries, accurately providing information to ensure resolution of product/service complaints and customer/agent satisfaction.
- Handled and processed over 7 different forms of payments for system transactions with 100% accuracy.
- Created a new process for commissions and effectively trained entire contact center in updated processes and guides.
Timeline
Staff-accountant
Azamara
10.2023 - CurrentRead More
Refunds Specialist
Azamara
05.2023 - 10.2023Read More
Star Agent
Celebrity Cruises
10.2021 - 05.2023Read More