Aspen Billings
Summary
Experience in accurately and precisely entering home phlebotomy data from test request forms into an electronic database. Including but not limited to; monitoring and facilitating logistics of home phlebotomy draws, providing reports and metrics on home phlebotomy orders, as well as escalation of draw issues or special circumstances. Works with patients on a daily basis, determined to make sure their needs are met. Biodesix, Boulder, CO — Home Phlebotomy Specialist I
Overview
5
5
years of professional experience
Work History
Home Phlebotomy Specialist I
Biodesix, Inc.
11.2020 - 07.2023
- Home phlebotomy case data entry of test information
- Tracking and facilitating home phlebotomy services
- Providing reports and status updates for home phlebotomy draws in progress
- Participation and planning of new process updates relating to home phlebotomy
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Guest Advocate
Target
06.2019 - 10.2020
- Experience with management duties, retail, and money-handling.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Team Member
Panda Express
06.2018 - 04.2019
- Customer service and money-handling experience.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
HS Diploma -
Frederick High School
Frederick, CO05.2020
Skills
- Customer Service
- Strong knowledge of HIPAA regulations and appropriate use of protected health information
- Proficient work within company databases
- Data Entry
- Excellent Communication
- Attention to Detail
- Organization and Time Management
- Customer Relations
- Typing Proficiency
- Demographics Information
Timeline
Home Phlebotomy Specialist I
Biodesix, Inc.
11.2020 - 07.2023
Guest Advocate
Target
06.2019 - 10.2020
Team Member
Panda Express
06.2018 - 04.2019
HS Diploma -
Frederick High School