ASPEN CONNIN
UT
Summary
Office Professional with a strong background in administrative support, office management, and CRM data maintenance. Expert at streamlining internal communications and procedures to drive team success. A dependable problem-solver with a track record of managing high-volume workflows while maintaining a high standard of detail and professional compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Early Childhood Teacher
The Kids Connection
Orem
12.2025 - Current
- Designs and executes structured lesson plans focused on cognitive and motor skill development for infants and toddlers.
- Demonstrates high adaptability by managing variable schedules and providing classroom coverage to maintain optimal teacher-to-child ratios.
RURAL CARRIER ASSOCIATE
United States Postal Service
Springville
09.2024 - 05.2025
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Enhanced operational efficiency by sorting and organizing mail according to the order of address appearance for efficient delivery routes.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each drop off.
Retention Specialist Agent
Trajector Insurance
American Fork
08.2021 - 01.2023
- Maintained 80% sales rate on inbound phone, email and text queries through active listening, interpersonal skills, and product knowledge.
- Analyzed potential client requirements and prepared comprehensive plans that met individuals health insurance needs and financial goals.
- Managed 40+ daily inbound calls from current and potential clients to assist with benefit concerns, and finalize sales.
Office Assistant
Trajector Insurance
01.2021 - 08.2021
- Accurately verified and processed 50+ new client applications daily using various spreadsheets and logged them into the company's computer system to ensure accurate digital records.
- Prepared outgoing mail - including UPS shipments - and received, sorted and distributed incoming mail on a daily basis guaranteeing prompt delivery of incoming mail to appropriate recipients.
- Developed and maintained positive relations with external vendors and clients.
Billing Customer Care Representative
Vivint Internet
Lindon
01.2020 - 05.2020
- Rescued accounts receivable delinquency with expertise in de-escalating conflicts, building personalized solutions, and expert knowledge of available payment options.
- Answered 20+ inbound calls each day to assist with billing and contract concerns, set appointments for equipment installation or removal, and finalize sales.
- Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.
Education
High School Diploma -
Rockwell Charter High School
Eagle Mountain, UT05-2017
Skills
- Effective verbal and written communication, conflict de-escalation, and interpersonal skills
- Proficient in Microsoft Word, Outlook, and Salesforce
- Data entry, organizational skills, and administrative support
- Maintaining strict adherence to industry standards and documentation protocols
Certification
Adult First Aid/CPR AED
Timeline
Early Childhood Teacher
The Kids Connection
12.2025 - Current
RURAL CARRIER ASSOCIATE
United States Postal Service
09.2024 - 05.2025
Retention Specialist Agent
Trajector Insurance
08.2021 - 01.2023
Office Assistant
Trajector Insurance
01.2021 - 08.2021
Billing Customer Care Representative
Vivint Internet
01.2020 - 05.2020
High School Diploma -
Rockwell Charter High School