BERNIE R CASIANO
Allentown,USA
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
25
25
years of professional experience
13
13
Certification
Work History
Early Childhood Teacher
Salvaggio Academy
08.2025 - Current
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered positive relationships with children, promoting social and emotional development.
- Created a safe and nurturing classroom environment conducive to learning.
- Collaborated with parents to support children's educational progress and address concerns.
Bilingual Special Education Paraprofessional
GHR Education
11.2023 - 08.2025
- Supported teacher in development of individual learning strategies.
- Utilized assistive technology tools strategically in order to facilitate increased independence among students with diverse learning needs.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Human Resource and Booking Assistant
Fernando's Siding
12.2015 - 11.2023
- Coordinated scheduling and logistics for siding installation projects.
- Managed communication between clients and installation teams to ensure project clarity.
- Developed and maintained tracking systems for job progress and customer inquiries.
- Enhanced client satisfaction by providing timely updates on project status and timelines.
Bilingual Credit Card Customer Service Representative
JP Morgan Chase Bank
11.2021 - 08.2022
- Resolved customer inquiries regarding credit card accounts, ensuring accurate information delivery.
- Assisted customers with account management, improving satisfaction and retention rates.
- Collaborated with team members to streamline processes for handling customer requests efficiently.
- Provided training and support to new staff on credit card systems and customer service protocols.
Fraud Representative and Account Security and Claims
SunTrust Bank
02.2019 - 11.2020
- Investigated fraudulent transactions, identifying patterns and trends to mitigate risks.
- Collaborated with cross-functional teams to enhance fraud detection processes and protocols.
- Analyzed customer accounts to detect suspicious activity, ensuring compliance with regulatory standards.
- Developed training materials for new hires on fraud prevention techniques and systems usage.
Flight Attendant
Republic Airways
03.2016 - 09.2019
- Delivered exceptional in-flight customer service, ensuring passenger satisfaction and safety throughout journeys.
- Managed cabin preparations and equipment checks prior to takeoff, maintaining compliance with safety regulations.
- Assisted passengers during boarding and deplaning, facilitating efficient flow and addressing individual needs promptly.
- Conducted pre-flight briefings on safety protocols, ensuring all staff remained informed and prepared for diverse scenarios.
Small Business Banker Relationship Specialist
Bank of America
03.2013 - 11.2015
- Cultivated relationships with small business clients to assess financial needs and provide tailored banking solutions.
- Analyzed client financial statements to recommend appropriate products and services for business growth.
- Conducted comprehensive risk assessments to ensure compliance with regulatory standards and bank policies.
- Developed customized financial plans that addressed cash flow management, credit needs, and investment strategies.
Education
Bachelor of Arts - Communications
Universidad del Sagrado Corazón
Santurce, PR01.2005
Bachelor of Arts - Culinary Arts
ICPR Junior College
Santurce, PR01.2003
Skills
- Safety & Security: Expert in safety procedures, emergency response (first aid, CPR, AED), security protocols, de-escalation, risk assessment, and danger goods regulations
- Customer Service & Communication: Exceptional customer service, excellent verbal and written communication, active listening, problem-solving, teamwork, cultural sensitivity, clear safety briefings, and proficiency in in-flight service
- Operational & Technical Skills: Proficient in cabin management, POS systems, cabin inventory, adhering to policies, time management, adaptability, and knowledge of aircrafts
- Leadership: Mentoring, cabin leader experience, and problem-solving in high-pressure situations
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Time management
- Professional appearance
- Verbal and written communication
- Safety procedures
- Public speaking
- Emergency procedures
- Leadership qualities
- Cultural awareness
- Passenger assistance
- Interpersonal communications
- Emergency situations management
Certification
- FAA Flight Attendant
- Hospitality Management
- Human resource management concepts
- Knowledge and Skills to provide excellent Customer Service
- Nursing Fundamentals
- Psychology
- Cognitive Behavioral Therapy (CBT) and Counseling
- Body Language Behavior
- Early Childhood Development Teacher
- Leadership Development Coordinator
- Public Relations Coordinator
- Unarmed Security Guard
- Safety in Work Place by OSHA
Languages
Spanish
Native or Bilingual
Timeline
Early Childhood Teacher
Salvaggio Academy
08.2025 - Current
Bilingual Special Education Paraprofessional
GHR Education
11.2023 - 08.2025
Bilingual Credit Card Customer Service Representative
JP Morgan Chase Bank
11.2021 - 08.2022
Fraud Representative and Account Security and Claims
SunTrust Bank
02.2019 - 11.2020
Flight Attendant
Republic Airways
03.2016 - 09.2019
Human Resource and Booking Assistant
Fernando's Siding
12.2015 - 11.2023
Small Business Banker Relationship Specialist
Bank of America
03.2013 - 11.2015
Bachelor of Arts - Culinary Arts
ICPR Junior College
Bachelor of Arts - Communications
Universidad del Sagrado Corazón