Aspen McCormick
Dickinson,
Summary
Motivated sales professional looking to grow my career by using my strengths in building relationships, solution-based selling, and delivering great customer service in a results-driven sales role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
Ixom Watercare
Dickinson, ND
10.2024 - Current
- Manage customer relationships across assigned territory, serving as the secondary point of contact for watercare equipment, service, and support
- Prepare detailed quotes, proposals, and customized solutions for diverse water treatment applications
- Partner with engineering, order processing, and operations teams to guide projects from initial inquiry through installation and ongoing support
- Maintain regular customer communication to ensure satisfaction, address concerns, and build long-term relationships
- Track opportunities, orders, and account activity through internal systems with accurate documentation
- Share product expertise and quoting guidance with team members as needed
- Build strong relationships with channel partners through responsive communication and reliable support
- Provide partners with product updates, pricing information, and resources to support customer success
- Address technical inquiries by helping customers and partners understand equipment capabilities and applications
- Complete service reports documenting work performed, findings, and recommended follow-up actions
- Process invoicing accurately and ensure timely billing completion
- Open and manage work orders to coordinate repairs, service requests, and project needs
- Collaborate across departments to ensure customer expectations are met and work is completed efficiently
Planner
Killdeer Mountain Manufacturing
Dickinson, ND
07.2024 - 10.2024
- Downloaded and saved the data from customers regularly.
- Imported customer's raw data into the appropriate database and/or folders.
- Analyzed, compared, and evaluated raw customer data, in order to cross-reference accuracy in the automation of the databases.
- Released jobs in Dynamics; assigned MOs according to the schedule requirements.
- Printed all the needed paperwork for jobs, including but not limited to, shop aids, BAT tags, tote labels, AD and C-size drawings, and other verification paperwork. Verified all required paperwork for production operations for accuracy. Communicated any discrepancies or incomplete data to supervisor immediately.
- Understood scheduling and was able to calculate due dates based on customer provided data.
- Communicated any data or technical issues to supervisor immediately.
- Provided accurate written and oral communication to internal and external customers when required.
- Assisted in collecting data, to respond to customer inquiries and requests.
- Assisted with shipping, MO receipting and invoicing, and updating program statuses.
- Assisted with collecting data, to respond to customer inquiries and requests.
- Assisted in updating MRP with accurate order data, and verification thereof.
- Assisted with document control processes and control of records, including completed paperwork.
- Assisted in Contract Review/PRR.
- Sorted and scanned paperwork after product was shipped.
Event Services Coordinator
Theodore Roosevelt Medora Foundation
Medora, ND
03.2023 - 07.2024
- Coordinated logistics for over 100 events, ensuring smooth execution and client satisfaction.
- Managed client relationships, negotiating contracts and ensuring all deliverables were met.
- Provided exceptional customer service and attention to detail to exceed client expectations.
- Created and distributed banquet event orders in an effort to provide clear communication to other departments about upcoming events.
- Ran multiple sales campaigns in an effort to generate new business.
- Coordinated client lodging requests according to contract agreements.
- Created and supplied all seasonal staff and interns with training materials.
- Trained and managed all seasonal staff and interns.
Event Specialist
Rough Rider Center
Watford City, ND
03.2022 - 03.2023
- Coordinated with other event staff to make sure all events and meetings went smoothly.
- Coordinated weddings, banquets/conferences, internal events, and corporate meetings.
- Coordinated logistics for large-scale conferences and trade shows with precision.
- Provided exceptional customer service and attention to detail to exceed client expectations.
- Utilized social media to promote events and increase attendance and engagement.
- Billed clients for products and/or services.
Front Desk Clerk
Woodspring Suites
Watford City, ND
12.2021 - 03.2022
- Managed high call volume, greeted guests, and handled check-ins and check-outs.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Utilized computer systems for reservations, billing, and room assignment with accuracy.
Person in Charge
Clifty Group LLC
Watford City, ND
04.2021 - 12.2021
- Practiced proper field safety protocols.
- Coordinated day to day work scope, and all onsite documentation.
- Maintained a full understanding of all on-site activities, and communicated clearly both verbally and written.
- Managed daily operations and team performance to ensure smooth workflow and productivity.
Education
High School Diploma -
R-5 High School
Grand Junction, CO05.2019
Skills
- Attention to Detail
- Communication
- CRM Software Proficiency
- Customer Relationship Building
- Organizational Skills
- Problem-Solving
- Product & Service Knowledge
- Time Management
Certification
- First Aid Certification
- CPR Certification
- AED Certification
Timeline
Sales and Service Representative
Ixom Watercare
10.2024 - Current
Planner
Killdeer Mountain Manufacturing
07.2024 - 10.2024
Event Services Coordinator
Theodore Roosevelt Medora Foundation
03.2023 - 07.2024
Event Specialist
Rough Rider Center
03.2022 - 03.2023
Front Desk Clerk
Woodspring Suites
12.2021 - 03.2022
Person in Charge
Clifty Group LLC
04.2021 - 12.2021
High School Diploma -
R-5 High School